Address: Coventry St, London, W1D 6AS, United Kingdom
Phone: +443444825151
Rating: 4.7
based on 602 reviews.
Auditorium and Atmosphere
Pros:
"What an intimate yet grand auditorium!"
"The theatre itself looks great, very cosy."
"The sound was amazing, a bit loud at times."
"It was laugh out loud from the minute it started to the curtain close, absolutely brilliant."
"Fantastic evening."
"Amazing production value, spaces seats and different price ranges anyone could afford."
"The stage design was wonderful, it was diverse with all the backdrops and foregrounds that were added in a moments notice."
Cons:
"The seats themselves tilt forward, making sitting for a long period strenuous on your back."
"Myself and my 16-year-old daughter were treated like criminals by the security person as I was charging my mobile."
"6 separate members of staff told me they could not charge my phone as management had informed them such a thing would put the electrical integrity of the building at risk."
"The layout of the theatre was a bit confusing and annoying. Multiple branching and reconnecting paths without great signage."
"Massive lack of toilets and the queues at the interval was so long people missed the start of the second act because of it."
"The only complaint we have is that we found the theatre quite cold & the people sitting beside us agreed, they were wrapped up in coats & still felt cold."
"The only thing I want to mention is when we exited the theatre (through the side door we ended up with near the commercial rubbish bins were stored)."
Staff and Service
Pros:
"On entry all staff at the door to bar staff and everyone in-between are ever so pleasant and friendly the visit was all and every bit positive!"
"Friendly staff, safe experience."
"And the staff inside the theatre are all super friendly, informative, and respectful."
"Staff das very friendly, helpful and courteous."
"Greeted by friendly helpful staff. The young lady on the bar stands out in particular."
"All the staff here were amazingly helpful & the show itself was so funny."
"All the staff seemed genuinely friendly and were helpful at all times."
Cons:
"Another member of staff refused to help me when I asked for assistance so would not recommend this theatre and will not be returning."
"Theatre staff were actually very abrupt and standoffish to people."
"However was disappointed when my friend ordered a caramel ice cream and was given a chocolate. The sales member very rudely said this is what you asked for."
"We were mugged and my bag stolen 1.5 hours before the show, so we ended up missing it... Very very poor, and sadly not one ounce of empathy 2 days from Christmas and in traumatic circumstances."
"The only tiny hiccup was the souvenir guide missing the current actors, but that's hardly a showstopper."
"Make sure you don’t bring a big bag, as you might be refused entry."
"The layout in the circle is stupid, anyone sitting in the boxes had to access through the front row making everyone get up."
Location and Accessibility
Pros:
"Visiting London for a few days it was pleasure visiting this theatre... getting there using London Underground is perfect and very easy."
"Would gladly recommend this experience to other tourists who are spending a couple of days in London."
"The theatre is in a good location. Staff did a good job with ushering the audience to their seats."
"The theatre is super central."
"Theatre is accessible both from Piccadilly circus and Leicester square. It is close to both stations."
"The theatre located in the heart of Central London right next to the Leicester square."
"Very close to the Piccadilly station super easy to find you won't miss it."
Cons:
"Today Half of London got stuck between the Palestinian protest, we managed to arrive on time."
"The theatre itself has a big capacity, however the aisles, routes in and around pre show and intervals are very tight, hard to move around and unclear where nearest bars or toilets are."
"Only issue I had was during the intermission the queues for the limited toilets were very long."
"The theatre is located between Piccadilly Circus and Leicester Square so one of the busiest places in the city but you can feel the atmosphere of vibrant West End even before you enter the building."
"The only thing I want to mention is when we exited the theatre (through the side door we ended up with near the commercial rubbish bins were stored)."
"However I will say that this isn’t the theatre for heatwaves. The lack of air conditioning made everyone bolt from their seats the moment the show was over."
"The air conditioning... wasn't fully comfortable once everyone got in their seats."