Address: 40 Chapel Ash, Wolverhampton, WV3 0TT, United Kingdom
Phone: +441902421405
Rating: 4.2
based on 130 reviews.
Customer Service
Pros:
"This is an excellent company and Vikramjit Sandhu made the whole process of moving houses very smooth."
"Issues with the flat when I first moved got resolved pretty fast with the quick communication."
"Was an absolute pleasure working with this company, Lucy has been nothing but helpful from start to finish."
"Concentric kept us in the loop the whole way through the process."
"I have been working with Harriet, over the past couple of days on a block of flats which they have for sale. I am really pleased with how she been helping us out."
"Vikramjit Sandhu has been very polite and respectful when I was leaving my flat."
"Myself and my partner have been provided with an excellent service from both Supna and Lucy at Concentric lettings."
Cons:
"Absolutely DISGUSTED with the level of customer service."
"Disgusting, badly ran and disgraceful letting agents, avoid at all costs."
"Awful. Questioning whether this business is a front for laundering drug money because that would explain the lack of professional respect."
"No answers apart from I can’t contact the director and can give you no answers."
"Our email contact was no help when we had no hot water for four weeks this summer."
"The management 'team' (Tina and Trudi) are appalling. They are obstructive and don't uphold their side of the contract."
"This company have been atrocious. Promises to call back and sort out issues regarding our property, to not call back."
Property Management
Pros:
"Amazing service! Lucy and Vikram were particularly great during the process of renting our very first home."
"As a landlord I have used the Concentric 'let only' service 5 times over last 5 years."
"Used them this year to sell two of my rental properties. One was sold in 3 weeks and the other was sold yesterday by Jordan and it had only been on the market for 48 hours !!"
"I would definitely recommend and we will be using them again in the future."
"Very warm and friendly set of people especially Amy and Preet Kohli who were exceptional in handling the paperwork."
"I have been using Concentric since 1997 to source and reference tenants for my rental properties and have always received nothing but top quality service and advice."
"I am very pleased with help I have received from Leah and Preet to find a place to call home."
Cons:
"Now we want to terminate the management contract. We were told that there’s a termination fee, which was expected, however the termination fee appears to be 1.5 times of the monthly rent."
"Concentric also refused to have the flat cleaned to a habitable standard."
"I wouldn’t recommend this company. I had 2 properties let through them & have took one off them & the other will be gone in 3 months."
"Concentric are clueless about their own contract regarding the notice period."
"This company has proven to be highly incompetent when dealing with queries and problems when I was a tenant for one of their properties earlier this year."
"They also charged me a whole year's agency fees for terminating their contract which was over £1200."
"This is an appalling, poorly managed business, it survives on robbing people of deposit moneys."
Professionalism
Pros:
"If you see another talk by Concentric advertised anywhere, then go. You will find it very informative."
"Also attended one of there free landlord courses which was very informative, credit to them for doing this in there own time."
"Concentric Agents put on a great Landlord and Letting Legislation Presentation and Landlords."
"I learnt so much on the quarterly Landlord webinar I joined earlier today, so glad I had an invite."
"Some of these older reviews are obviously spoof because I found Concentric nothing but professional and Tina especially went out of her way to assist me."
"I have been attending the webinars for several years now. Dawn is a fountain of knowledge and always takes time to answer any questions."
"Concentrics is a very professional, caring and knowledgeable local business with excellent communications throughout."
Cons:
"DISCRIMINATION AT ITS FINEST! The agent refused to conduct a viewing after seeing that we were black."
"Moved us into a property at Tettenhall Gate with a fridge that wasn't working, electric heaters that were not working and one that was dangerously hanging off the wall."
"They use 'handymen' and pass them off as proper tradesmen with extortionate costs."
"Very poor service, never return calls and no body knows what going on between the “team”."
"NEVER RENT WITH THESE PEOPLE. Twice they let someone into the property without giving any notice whatsoever."
"Most unprofessional letting agency I have ever come across, I’ve had rats trapped in the vent of my cooker for over 2 months they still won’t do anything."
"Appalling company, don't touch them with a bargepole."
Communication
Pros:
"The staff were professional, very friendly and efficient."
"Staff is really hard working, helpful and understanding."
"During the process he made sure viewings/times were alright with me and if I needed to make adjustments it would be alright, due to the regular updates."
"While looking for rental properties I found Charlotte exceptionally helpful and a great assistance when viewing properties."
"Main point of call was Vik Sandhu. Reliable and kept up to date with everything throughout the whole process."
"Professional, responsive and showing a genuine interest in my property requirements."
"Always available when I need to query anything."
Cons:
"The worst agency for a renter."
"Worst estate agents I've ever dealt with."
"If you’re looking to sell your house I wouldn’t recommend using these, as a buyer we had a viewing on a property on Thursday, Concentric then rang to cancel the viewing a couple of hours before as they’d double booked their agents."
"I had an appointment with this agency which they confirmed the viewing the day before with a text. And I drove 2 hours to the property I was booked to view... I received a call from the agency saying they have cancelled my appointment."
"Rating this company a 1 star is generous from beginning to end From booking a viewing to collecting our keys it’s been a shambles."
"They rescheduled my viewing at Hazara House Wolverhampton TWICE saying the tenant was ill and what not, and TODAY, the 19th August I was told I would get a video sent across to me even though I was told they can't send a video."
"This company is unprofessional, they needs to be investigated and reported to trading standards and other bodies who governs letting licences."