"Kasey and Rosie have been incredible in their support here at Worcester Close."
"Grace Rogers is Managing the property on behalf of the leaseholders. Since she has been involved, I have nothing but high praise for the stella work."
"Anita Sloan in particular has been exceptionally helpful and kind."
"Anita Sloan was incredibly helpful! She was prompt and thorough."
"Naomi Barton. The care and proactivity that has been taken since managing our property has been a first experience to me."
"Tierney Elkins who has been professional and responsive and resolved many issues."
"Emily Forbes & Georgia Fayn were so helpful and efficient when we contacted them with a problem our tenant had."
"Our block was under management with Acorn from new build, and we had nothing but shocking service and incompetence. Prime are the complete opposite: super professional, friendly and proactive."
Cons:
"Avoid this company. Despite widespread damp and mould, resulting from significant roof failures verified by a surveyor and acknowledged by Prime, they have delayed and refused to take action."
"Our property is currently managed by Prime but specifically Rosie Glen. She is fast, efficient and her communication with residents is 1st class."
"Communication style and lack of, frustrating attitude to Leaseholders money when it comes to work and contracts."
"Our building manager is slow, unresponsive to emails and overall has no care for any of the leaseholders in this property."
"These reviews are all clearly fake. These are probably the worst property managers I have ever come across."
"Ever since changing to Prime management. They have gone round and try to find as much work to do as possible."
"Prime are simply amazing management agents. Our block was under management with Acorn from new build, and we had nothing but shocking service and incompetence."
"The worst building management company I've ever had the misfortune to be stuck with."
Responsiveness
Pros:
"I emailed about a query about my service charge over the weekend. Received a prompt and very friendly reply from Anita Sloan, early on Monday morning."
"Prime property management took over from our previous management company, immediately from the offset you can see the difference in professionalism, communications and organisations."
"Kutenda Bere in the accounts department responds quickly, is very polite, and makes sure any (rare) issues are promptly resolved."
"I had an issue with outstanding service charges which would have resulted in quite a bit of expense at short notice."
"Had to speak to Prime the day after the easter holidays as the buyers of my property were worried about the service charge."
"Emily has managed our property since myself and the other leaseholders first established our Right to Manage company 5 years ago. She always responds quickly to emails and works to sort out any issues quickly and well."
"Exemplary customer service I had been trying without any success to secure a refund from our previous electricity supplier."
"I would to say that Emily Forbes provided outstanding customer service."
Cons:
"Our property is currently managed by Prime but specifically Rosie Glen. She is fast, efficient and her communication with residents is 1st class."
"Our building manager is slow, unresponsive to emails and overall has no care for any of the leaseholders in this property."
"Communication style and lack of, frustrating attitude to Leaseholders money when it comes to work and contracts."
"These review are all clearly fake. These are probably the worst property managers I have ever come across."
"The worst building management company I've ever had the misfortune to be stuck with."
"This company is not fit for purpose. No communication to shareholders."
"I had an issue with an alarm having been left on in the property next door to mine in which was unoccupied."
"They do nothing. My roof is part of a huge freehold and they hire the worst contractors, builders and management to come sort communal and the building out."
Professionalism
Pros:
"Prime has been managing our building for some time now and I find them totally professional, prompt and efficient."
"Anita Sloan was incredibly helpful! She was prompt and thorough, making sure to answer all my questions."
"I am so impressed by PPM. Specially Naomi Barton. The care and proactivity that has been taken since managing our property has been a first experience to me."
"I have been very impressed with Prime property management - they have managed my building for over 5 years and are far better than the previous managing agents we had."
"I joined Prime 3 + years ago now and I have loved my time working here! The company is growing and the work culture and personal life balance is first class!"
"Bonnie Johnson at Prime Management has been nothing but efficient in the time that she has managed our block."
"I lost my front door key and Michelle Yates went above and beyond to help me get a new set."
"We moved to Prime Property from another property manager as their service was below standard. I have been very impressed with Prime, they sort out our issues immediately and have put together a realistic annual budget which we all agreed on."
Cons:
"Avoid this company. Despite widespread damp and mould, resulting from significant roof failures verified by a surveyor and acknowledged by Prime, they have delayed and refused to take action."
"Our building manager is slow, unresponsive to emails and overall has no care for any of the leaseholders in this property."
"These review are all clearly fake. These are probably the worst property managers I have ever come across."
"The worst building management company I've ever had the misfortune to be stuck with."
"This company is not fit for purpose. No communication to shareholders."
"I have had a major problem with this Company at the moment."
"They do nothing. My roof is part of a huge freehold and they hire the worst contractors, builders and management to come sort communal and the building out."
"Run a mile if anyone ever mentions Prime Property as possible agents for your development."