Upwey Wishing Well Tearooms & Water Gardens Reviews Summary

Customer Service

Pros:

• "The service was very friendly and the food tasted great."
• "Very helpful and friendly staff."
• "The staff were very friendly and the service was prompt."
• "Staff were very attentive and nothing was too much trouble."
• "Staff here were friendly and really helpful about allergies and didn't hesitate to check everything for me."
• "Staff are super helpful, and extra cautious at the minute."
• "The staff very pleasant and nothing was too much trouble."

Cons:

• "Dreadful customer service and a stuffy atmosphere"
• "Extremely disappointing service"
• "Would not recommend as a wedding venue, completely awful service."
• "Awful food, awful service, way overpriced and dirty glasses."
• "disgusted with the attitude of the so called boss"
• "Poor customer service, and communication."
• "service was dreadful"

Food Quality

Pros:

• "The food tasted great."
• "However, the coffee, scones and service was very good. Sandwiches left a little to be desired."
• "Excellent food, very, very busy for a bank holiday. But that was to be expected. Long wait for food, but was well worth the wait."
• "Food was Yummy."
• "The food was absolutely delicious and the staff were super helpful and professional."
• "The food and coffee were both really tasty and it is nice to see a good selection of vegan options as well."
• "Food amazing."

Cons:

• "One of the sandwiches had dry bread and the egg salad just didn’t taste like egg at all, to the point where I would say it wasn’t egg!."
• "Awful food, awful service, way overpriced and dirty glasses."
• "The scone was very large but also dry with only one sultana and not clotted cream but a tasteless cream and jelly instead of jam."
• "food, fresh out the microwave"
• "We ordered the full English and weren't allowed to swap out the scrambled eggs for poached... all elements were dry and overcooked."
• "Ham, egg and chips; it was in fact gammon, thick and sadly tough."
• "scones were under baked and extremely doughy"

Garden and Atmosphere

Pros:

• "Beautiful garden with outdoor seating for lunch, today."
• "Beautiful gardens and I could have sat and contemplated life for some time."
• "The most beautiful garden and outdoor area I've ever seen."
• "The outdoor seating is situated in the stunning gardens."
• "Ignore Entrance it's the best of Restaurants ever the garden is truly an amazing place, plant wise it's so great, and very very amazing, staff are a treat to be served by, hope they are appreciated, food well myself and my daughter thought it was so tasty and worth every penny."
• "The gardens are larger than I had expected with tables inside and out, set by the spring and stream and hidden within the gardens."
• "A garden oasis with a natural spring that creates ponds and streams through the outside seating area."

Cons:

• "wouldn't let us walk around the garden as there was wedding party there"
• "very unfriendly atmosphere"
• "Garden was a bit of a disappointment though. Perhaps my expectations were too high."
• "stuffy atmosphere"
• "Unfortunately we were seated next to the door leading into the gardens which in the height of summer I'm sure is lovely but on a very wet cold October afternoon, with people in and out of the door constantly and not bothering to shut it I was up and down to shut the door to stop myself getting wet and cold."
• "the garden has been butchered"
• "A little bit disappointed today having a service charge automatically added to the bill and prior to our food being served out in the rear garden."

Value for Money

Pros:

• "The whole visit is extremely good value for money."
• "Really good value for money."
• "Food is excellent, staff are very attentive and helpful and the prices are very reasonable."
• "Cakes great and exceptional value."
• "The food was absolutely amazing. Really well priced and well presented."
• "The pricing was fair value for the quality."
• "Food was delicious. Highly recommended!"

Cons:

• "Awful food, awful service, way overpriced and dirty glasses."
• "prices are a little on high side"
• "The menu is pretty pricey, especially these days."
• "vastly over-priced with what I had"
• "very disappointed for the price."
• "since covid the standard / Quality of the food has gone down and the cost has gone up now there are no sandwiches only toasted sourdough."
• "Very unimpressed with an over charged afternoon tea!"