Bettys Café Tea Rooms Reviews Summary

Staff and Service

Pros:

• "The staff were pleasant and helpful."
• "The service was wonderful, staff were warm and friendly."
• "Staffs are extremely polite."
• "Service is kind and thoughtful with attention to detail; it is clear that staff are well trained and cared for."
• "The staff here always go above and beyond!"
• "The staff were very friendly and very careful to observe social distancing regulations."
• "Always helpful staff, when seeking alternatives in meal choice, due to food intolerances."

Cons:

• "Sadly not the great experience we have had previously."
• "The online service for this brand is absolutely awful."
• "Served by frosty waitress."
• "There was a really overpowering smell shortly before we got our food."
• "Also it felt very rushed like they want you in and out."
• "Very clipped interaction with our waitresses and when one spilt chutney onto my fork handle she seemed most inconvenienced when I asked for a clean one."
• "I didn't enjoy Betty's at all, I waited for milk for my coffee which didn't arrive and 3 couples that arrived after me got served and in the end I asked for my bill and left a good hour waisted."

Food Quality

Pros:

• "The product quality was excellent and the price was reasonable too."
• "The food is lovely and you get a great selection of savoury food as well as the famous sweet dishes."
• "The food was great."
• "The cakes and pastries are great."
• "The food was fantastic, the kids loved their homemade ice cream milkshakes."
• "The quality of food is fantastic... And portion size is just right as I never leave wanting more."
• "Food was also excellent. I had the fried haddock with fries, which was thoroughly enjoyable."

Cons:

• "There were just three of them with a few boiled potatoes and no vegetables."
• "Frozen chips, wafer thin ham in supermarket bread! Not what you expect from this establishment."
• "The festive Club Sandwich is the most disappointing selection. It is the worst food I have ever been served in any restaurant."
• "Rosti was a bit oily & not as crisp on outside."
• "Sandwich was very small, as was the scone, which was similar to a pretty average basic scone from a supermarket."
• "Both meals were overcooked, mine was slightly charred in places and tasteless, daughter's poached eggs were solid."
• "Overpriced food - fish & chips were £14 and the chips appeared to be frozen ones."

Value for Money

Pros:

• "Great value for money."
• "The price was reasonable too."
• "Prices were fine for the excellent quality and service received."

Cons:

• "However, it is also really really really expensive."
• "Very overpriced for breakfast."
• "Won't go again, because although I really liked it, I can't afford it."
• "The price of a pretty average coffee is outrageous."
• "The price of £13 plus is insulting to their loyal customers."
• "Come on Betty's £29.95 each you are taking the Michael."
• "The only downside is the price of £30 for afternoon tea given the actual contents of the afternoon tea itself."

Ambiance and Experience

Pros:

• "Its a very nice tea room and has an old feel to it."
• "Set in an old former Bank, it has old world charm and atmosphere."
• "The ambiance is lovely, cosy and relaxed."
• "Loved the bright and open layout inside, seating and atmosphere was very incoming and comfortable."
• "You are waited on with traditional old style service in lovely surroundings with well cooked meals and of course lovely cups of tea."
• "A comfortable clean restaurant, with all facilities, including a rest room on the ground floor."
• "The Northallerton tea room is light and airy with large sky lights flooding the place with natural light."

Cons:

• "This visit was marred by an officious woman who was rude and gave me untrue statements about a) what the shop contained and b) access to half the shop."
• "The ‘new’ gooey rascals were not a hit with us though."
• "This is a lovely Bettys however when full (on a Saturday for example) the acoustics are not great and you have to listen carefully to the person opposite."
• "Atmosphere is a little stuffy and formal with staff in their black and white dresses or suits."
• "The atmosphere has inevitably evaporated and that has exposed the rather limited choice of savouries and the stiff prices charged."
• "Not really as nice an atmosphere and surroundings as I was expecting, was on a par with some garden centre cafes."
• "Sadly it lacked the atmosphere and charm of my previous visits to Harrogate and Harlow Carr."