Address: 8-12 High Street Arcade, Cardiff, CF10 1BB, United Kingdom
Phone: +442920341390
Rating: 4.5
based on 172 reviews.
Food Quality
Pros:
"Shared a 'proper' BLT sandwich and a cream tea, plus a cafetiere of coffee. All excellent π"
"Superb selection of sandwiches, scones, cakes, and a vast selection of teas!"
"The pistachio cake was really good."
"The food was absolutely delicious. Especially the bread from the sandwiches, so good!!"
"Food was plenty and delicious, gorgeous sandwiches and cakes."
"The sandwiches here were divine."
"The food was amazing and the customer service is so friendly."
Cons:
"Food was mediocre and not worth the cost."
"The pancakes ware dry from overmixing."
"We both had eggs Benedict and all four eggs were so over cooked, theyβd bounce off a wall."
"The eggs were a bit overcooked in the eggs Benedict."
"Avocado was runny and far too thick. Egg was steamed, not poached so rubbery."
"Personally, I thought the Victorian sponge was a little bit dry, and one of the macaroons was stale."
"The chicken in the chicken salad sandwich however was not cut small enough."
Value for Money
Pros:
"Would definitely recommend this restaurant for afternoon tea and at Β£15 per head it is very good value for money."
"The high tea service is amazing. You don't go hungry with their portions."
"Tasty food, nicely presented, and not overly pricy."
"Not that expensive and very tasty."
"5 cups of tea from my pot of tea was very reasonable and I spent an hour relaxing during a busy day in the capital."
Cons:
"I felt it was very over priced and I've never paid so much for a hot drink in my life, not even at the airport!"
"Unfortunately the prices have since gone up and the quality way down."
"At Β£25 a head it was poor value for money."
"Paid for afternoon tea which we found to be a rip off."
"With two drinks that puts you back 35 quid, wouldnβt recommend."
"Tried the afternoon tea once, and in my opinion it is very expensive for the food you get."
"Expensive for one Welsh cake at Β£3.95."
Service
Pros:
"The staff were super friendly which made the experience even better."
"Food, coffee and the look of the place. Staff were wonderfully welcoming and helpful."
"Really friendly staff and a great cup of tea."
"Nothing was too much trouble and the service was excellent."
"Staff were extremely friendly, polite and efficient, providing an immaculate service throughout our entire stay."
"Lovely friendly staff and the place was very clean including the toilets."
"Great service!"
Cons:
"However, I didnβt agree with the procedure for track and trace as the email, phone nos. and names of everyone who ate at the restaurant that day was displayed."
"Dreadful customer service."
"Awful staff attitude and service."
"I must have waited at least 10 mins if not longer and watched her keep walking passed me and ignoring my request."
"My friends hot chocolate was cold and when she asked the waiter he didnβt apologise."
"We were never offered a refill of our teas and coffee."