CarShop Norwich Reviews Summary

Customer Service

Pros:

• "Jake was very attentive and conscious of our wait, he ensured we were kept in the loop as to when we would be seen."
• "Lauren and Jack - top notch, confident support from two excellent representatives of the company."
• "John who sold us the car was just so lovely, extremely friendly and knowledgeable."
• "Very relaxed and easy experience in Norwich, Zach (sales) and Trevor (Finance) were really helpful and not at all pushy."
• "He gave good advice- pros and cons, he was not pushy and really listened to my son’s requirements."
• "We were treated with respect and made to feel at ease."
• "Everyone was extremely polite and professional."

Cons:

• "The branch was very busy, which resulted in quite a wait for us to proceed to the finance department."
• "A few days ago I reserved a car with these people... Since then I have been harassed on a daily basis to go in and view the car."
• "I feel that once you had our money you were not interested in us."
• "Took another day off work and 2hr round trip only to turn up for a 1.5hr job to find after sitting here 2.5 hrs later work still ongoing."
• "They don't do courtesy car so had to take 2 vehicles an hour each way twice to drop off and collect only to find they didn't have parts and would to repeat another month later."
• "I had to chase the garage myself multiple times."
• "The worst experience ever when purchasing a used car. I was there 4hrs, during which I was not offered a test drive or even a demonstration on the use of the car."

Showroom Experience

Pros:

• "Great dealership, loads of cars to choose from, really helpful staff and knowledgeable too."
• "Great busy atmosphere in the showroom with excellent facilities for kids and adults alike."
• "Show room is a great place to be in and enjoyed the car being brought over to me and being shown it."
• "The showroom was fantastic, never seen such a huge well organised collection of vehicles both inside and outside."
• "From the moment we walked into the building, we felt comfortable."
• "Can sit and wait in warm, comfortable surroundings and enjoy complimentary coffee."
• "The car was also presented to us inside the building, so no worries about any marks or chips being unseen due to rain."

Cons:

• "Lots of cars to choose from staff reasonably friendly. Overall experience was poor."
• "Just a shame after paying for Guard X (which isn't cheap), the interior and exterior of the car wasn't up to a good standard."
• "STAY CLEAR OF THIS RIP OFF DEALERSHIP!!!"
• "8hrs driving and fuel, 2.5 days of lost earnings to fix problems that should of been spotted on pre delivery check!"
• "Not the best experience walked in and was greeted with we shut in half an hour when I think the website said 6pm?"
• "WOULD NOT RECOMMENDED BUYING A CAR FROM CARSHOP!"
• "Car was delivered with a number of very obvious faults as notifications were flashed up by the various screens when starting and turning off the vehicle."

After-Sales Service

Pros:

• "Awesome customer service, our 3rd purchase from CarShop Norwich."
• "Have MOT and Service Plan so no sudden surprises."
• "After being greeted at the door we were allocated to Francesca (Frankie) who took us through the whole procedure, in a polite and cheerful manner."
• "Trevor who put us at ease throughout the payment process was experienced and very efficient."
• "Whole experience was good throughout and I really like the purchasing experience."
• "We were really impressed with the customer service received when we bought our new car on Saturday."
• "The service team went above and beyond to show us what true customer service is all about."

Cons:

• "The car was in for a MOT and service back in May 2023 and again another issue that no one has ever got back to me about."
• "While CarShop does offer a big variety of cars, at reasonable prices, the level of experience is poor."
• "DO NOT BUY A CAR. Bought a car from CarShop Norwich in May 2022. Aftercare service is awful."
• "To avoid wasting time and energy of customers, please value cars first and customers can decide immediately whether to go ahead or not."
• "It took quite a while to get through the whole process of purchasing the car, longer than expected."
• "They don't do courtesy car so had to take 2 vehicles an hour each way twice to drop off and collect only to find they didn't have parts and would to repeat another month later."
• "While sales stick to their customer first ethos, they are dramatically let down by their service department."