Address: 390-398, 396 Manchester Rd, Chadderton, Oldham OL9 7PQ, United Kingdom
Phone: +441616208773
Rating: 4.5
based on 666 reviews.
Customer Service
Pros:
"‘Ari’ Arash Enayati could not have been more tentative, transparent and informative throughout my dealing with HPL."
"Special thanks to Michael Flynn who took the time to make sure I understood the process."
"ARI went above and beyond with my purchase I can't thank him enough."
"James Booth was great help from the minute I walked in, very approachable and lovely."
"Excellent service from Filip from the moment I applied online to picking the car up less than a week later."
"Their service team is very professional, and overall I had a positive experience with HPL all round."
"Repeat customer of HPL motors and the service is second to none."
Cons:
"I was required to pay a refundable £100 deposit which 12 days later and despite assurances, I have still not received back."
"However, that was the easy part... dotting the i's and crossing the t's has now become a pain as I constantly chase for answers, dates and explanations and am left out of pocket for the next week or two."
"dishonest staff and managers, told me the car has a private ownership."
"So overall a mixed experience and what soured the matter most was one lady I spoke to who clearly did not care when I was explaining my predicament."
"AVOID HPL MOTORS. There company is full of lying salesman. No ownership taken by so called management and complaints are ignore. Incompetent staff full of liars."
"Be Very Cautious. Better aftercare in back street garages."
"The worst aftercare programme ever! They try to rip you off for stuff that you should have had got included."
Buying Experience
Pros:
"First time buying a car here and Kevin helped me out loads."
"1st time buying from hpl. Got to say what amazing service I received."
"Part Exing and getting a new car was really easy, would definitely recommend it here."
"Arranged to buy vehicle from them via telephone, travelled to Oldham branch met Andrew Hadfield whom I had already spoken to and purchased the car, or my wife did, very nice chap, easy company to deal with, car well presented."
"Applied for finance here and was accepted immediately after applying online."
"Great experience, this was the third showroom we visited and it felt a more professional set up immediately."
"Very easy process and so much choice of cars to choose from!"
Cons:
"I planned to write this review today almost a couple of weeks since I collected the car and give 5 stars for the all round service but I can't because I am extremely disappointed that at this point, I am still chasing for money."
"The most infuriating part is a payment for my previous finance deal was taken from my bank account even though I no longer have the vehicle or as far as I am concerned, the finance."
"Recently bought a Honda CR-V from HPL at £17k. I had issues with the car from the moment I collected it sadly."
"Be wary of the bow on the windscreen when you collect though."
"Won’t be going back for my next car. Buy with caution."
"The worst aftercare programme ever! They take your fault report and ensure you are out of your 28 day warranty period before honouring a repair at a cost to the customer."
"Our first and last purchase from HPL Motors was a Renault Zoe we owned for two months when they informed us that the battery was leased and not owned."
Staff and Sales Advisors
Pros:
"Sam Mottley as our sales assistant was super accommodating and very flexible."
"Lee Bentley was the Sales executive who dealt with my requirements... Lee was helpful throughout, ensured I understood everything and guided me skillfully through the myriad of documents."
"Really great customer service from my sales advisor Charlie hayes would highly recommend him definitely helped choosing the right car for me."
"Thank you so much to Phil M for the excellent customer service received when purchasing my new car."
"Ari Enayati was very informative, helpful and personable."
"James Booth is such a delight to work with. He made the process from my initial enquiry about the car to the delivery and even after sales service all excellent."
"Charlie Heyes went above and beyond and nothing was too much trouble."
Cons:
"So if you don't want to be ripped off, run away from them now!"
"Do not leave a deposit with this company. They have really poor customer service returning it back to you."
"Nearly 3 weeks later, still no refund. Multiple calls and complaints to the business but noone cares."
"When the car was delivered I noticed straight away the car had been spray painted."
"The car had been accident-damaged and they, or someone, had used second-hand parts to repair it which was also a different colour."
"So beware, if you're going to purchase from these, they'll give you all the talk until they've got your money, and then ignore you when there's a problem."
"Fast forward a month and I’ve still not received anything, numerous calls and emails are being ignored without a response so my only option is to now write this review."
Vehicle Quality and Aftercare
Pros:
"New mot and service done for the time I picked it up."
"Great selection of vehicles, sensibly priced. No sales pressure, even with the additional products they offer."
"The cars are in great condition and are clean on collection."
"I felt 100% satisfied that everything was top notch with my new vehicle as it came with a full safety check, full service history and valet."
"Great choice of cars, good prices."
"The cars are in great condition and are clean on collection."
"Car I have is amazing."
Cons:
"Really poor workmanship by HPL and the original 12year paint work warranty with the manufacturer is now void due to hpl messing with the paint work."
"It took a local garage to get to the bottom of the issue and they found the wheel had not been fitted correctly (they took photo evidence as proof) and it was only a matter of time until the wheel would actually fall off."
"Whoever painted the back bumper had also not prepared the bumper properly, so eventually the white paint will come off."
"The sales side was easy and pleasant however after a week the engine coolant was empty and we noticed a knocking noise when turning."
"The worst aftercare programme ever! They try to rip you off for stuff that you should have had got included."
"Purchased a vehicle from HPL last day of February 2022 as a new family car, fast forward. 8.5 months and barely 7000 miles and suffering juddering through the brake peddle and the whole front end shaking especially under braking."
"EDIT 26/10/23 - drive shaft gone again with our baby in the car. Please avoid these people."