The Swan Inn Reviews Summary

Staff Service

Pros:

• "Staff throughout were excellent and attentive."
• "Bar/restaurant manager very professional but with a sense of humour."
• "Vinnie and all the other staff we had interactions with were helpful, polite and eager to ensure we had everything we needed."
• "The staff are sooo helpful and friendly, especially LUCY who was quite new."
• "The young woman serving us was called Grace and she was very friendly, helpful and smiley, which was lovely."
• "Staff are friendly and welcoming."
• "The staff were very friendly and helpful."

Cons:

• "Other members of staff were bad mouthing her to each other which I over heard."
• "Surly appalling service and cold food *AVOID AT ALL COST OR YOU WILL BE DISSAPOINTED*"
• "Manager acting as a chef because of being short staffed has the audacity to talk to customers with an attitude."
• "Food was nice, but service wasn't very good."
• "Would I recommend this place? Absolutely no way."
• "Certainly not value for the price they charged."
• "The member of staff that served us was a little bit snappy and sassy."

Food Quality

Pros:

• "The food (belly pork, fish & cheesecake) were absolutely beautiful."
• "The food was fantastic. I had a lasagna for dinner that came with delicious crispy garlic bread, great combo."
• "The meals my wife and I had were both extremely well presented and very tasty."
• "The food is just fantastic, was not expecting this when we ordered but it was all fresh made, utterly delicious."
• "The food was first class the whole experience was great."
• "Honestly the best burger of my life, we came back again this year and it was just as delicious."
• "The food was delicious and the staff were very friendly and helpful."

Cons:

• "The worst Christmas Dinner ever eaten. Wafer thin turkey, one rock hard carrot and dry, hard and completely tasteless anaemic roast pots."
• "I had the trio meat roast but never again, the veg was VERY hard, the meat was grisly."
• "The food was fine, nothing special and slightly overpriced for the lack of flavour."
• "However unfortunately, overpriced food and below par."
• "The food was awful, sent back to kitchen, a different plate of food came back, again very poor."
• "Food didn’t turn up as per the menu."
• "The food was lovely definitely the best we had during our trip."

Atmosphere & Location

Pros:

• "Lovely staff (especially the guy with the nose ring, didn’t catch his name), beautiful location."
• "A very nice place next to the canal. In and out door seating. Great views weather dependent."
• "We were seated in a lovely area with a view of the river and boats which kept little one entertained."
• "The pub garden was dog friendly, and it had a great view of the sailing club which were holding races on the morning of our visit."
• "Lovely location overlooking the River."
• "The Swan inn is situated in a lovely stunning location on the broads."
• "Beautiful setting on side of the river, moored up for free so we popped in for a light lunch."

Cons:

• "It was a shame they were unable to provide food service outside."
• "No food service outside, tried to give me the dregs in a pint of lager, as barrel needed changing."
• "Dirty glasses, 2 main meals sold out at 7.30 and of them one of only 3 vegetarian options."
• "An occasional deep clean is also needed (don't look behind the TV in room 5!)."
• "Booked a room for my wife and I, we were not told they had no heating."
• "The portions are smaller."
• "No food outside which is such a pity."