Asda Romford Reviews Summary

Customer Service

Pros:

• "The staff are always polite and the shop is always clean and tidy."
• "I just want to say a massive thank you to Maria from the home department from me and both my children, you helped us massively tonight!"
• "The sales assistant, Salma was extremely helpful especially with my 1 year old needing attention."
• "A very friendly and helpful member of staff called helped me tremendous a credit to your company brilliant customer service."
• "The staff are friendly too when my self-checkout system was locking me out at intervals because of bagging, I thought they will get tired of me calling them but that wasn't the case, she was always happy to help."
• "Bakery section Mr. Abdul was particularly helpful explaining the choices and guiding us to the correct Isle."
• "The staff here seem to be nice and helpful."

Cons:

• "Disgusting and vile customer service cashier I have ever came across."
• "Staff are useless rude as well ask one of staff member a question and person told me doesn't know the answer doesn't get paid enough to know the answer."
• "Everyone is rude and miserable. Literally everyone!"
• "Staff are rude and very unhelpful, never enough staff on the tills at peak times and queues are very long."
• "The staff were quite rude when I asked them not to direct other customers to use a refuse bin located beside the till I was using."
• "Please sort your customer service out. Your staff need training how to talk to customers."
• "Worst security and manager,( Ahmet or Abdul was his name) acusing inocent people of stealing because I open a toy for my child."

Store Layout & Cleanliness

Pros:

• "Good choice of products at a reasonable price."
• "Really have to rate this ASDA. I don't normally shop ASDA however I was impressed with their wine selection."
• "This store does have a pretty good layout as far as other Asda's are concerned."
• "The shop is really good and also free parking."
• "A nice new looking store with a good layout, good staff and service."
• "It's pretty big. And it's also well-sectioned."
• "The shop is clean."

Cons:

• "The car park still hasn’t been cleaned up."
• "The shelves are sparsely populated with goods, some of which I noted were a day past their use by/best before date."
• "The whole store had an air of not being cared for."
• "Womans toilets were out of order and have been for weeks, same as the mens."
• "Most of the time the shop is good. However, for the past few weeks the levels of stock on the shelves is dwindling and some items are 'out of stock for a long time.'"
• "This shop is very poorly organized, I am not sure who design how the shelves are stock up but you struggle to find anything."
• "The pizza counter to make your own is currently not doing it to focus on the customers on the meat deli or pre made pizzas."

Pricing & Offers

Pros:

• "Good store for weekly grocery shop (good product range and offers) plus has other products - toys, clothing and household items."
• "Prices are very competitive and similar or cheaper than other similar markets."
• "You can get a lot from this store."
• "Good prices."
• "ASDA in Romford is a great store that sells everything at very reasonable prices."
• "Made such a change from my usual Aldi and Tesco shops. Lovely range of interesting meals."
• "Convenient store for us as in walking distance. Large range of products, sensibly priced."

Cons:

• "Quite a few items highly priced."
• "Always getting the prices wrong, the prices they charge at the till are often different from the prices on the shelves."
• "I'm not really impressed at fresh meats. They had poor dates."
• "The cheese was covered in green mould. Even though end date was December and both cartons of milk were off, again end date in December."
• "You have to pay to use the car park, but the machine doesn’t accept cards."
• "Car park machines are broken, they don't take card payments and often don't accept notes for some reason so it makes whole experience even more frustrating."
• "The car park is horrific. The spaces are far too small for cars."

Shopping Experience

Pros:

• "This store is a really nice store and has a wide variety of products."
• "The checkout process appears to be very seamless too, which is so refreshingly great."
• "Asda is another big shopping chain in UK. Like other big chains, you can find almost all necessities of life under one roof."
• "I wanted a giant gnome for Father's Day and I went to the store in Dagenham and there was three that were all damaged so I phoned the Romford shore and they checked there stock and put one a side for me."
• "The staff ..so nice and helpful..."
• "Nicely stocked shelves with almost all the options available."
• "Cashier are pleasant and quick."

Cons:

• "Instead of 'Where`s Wally' Asda Romford like you to play their far less amusing 'where`s Trolley' game."
• "When busy they don't replenish the trolley and baskets quickly enough for customers to use."
• "It’s impractical to unpack a huge trolley of shopping at a self service check out where every five minutes you need the assistance of staff as stuff won’t scan through."
• "Consistently bad customer service. Parking is awful and often double charges as machines are broken."
• "I`ve been shopping here for years, but I think now`s the time to go elsewhere."
• "You will find basically every kind of grocery here, including fresh veggies and fruits."
• "Very poor customer service. Staff needs training ASAP."