Morrisons Reviews Summary

Customer Service

Pros:

• "Served really quick in store, nice and clean!"
• "Staff are so friendly and professional."
• "The staff were very happy and friendly."
• "Staff are very friendly, kind, helpful and the service is good and fast."
• "Every time I've gone shopping here, I've spoken to a very friendly member of staff at the till which makes shopping a better experience."
• "The staff are friendly and helpful too."
• "Staff are kind and helpful."

Cons:

• "Not helpful at all. They refused to take an irish 10 pound note with sterling printed on it which I took in my cab earlier as fare."
• "The security guards do not know how to talk to customers."
• "The staff is very unprofessional. I've been there twice (second time trying to give it one more change after a horrible first experience)."
• "The lady behind the hot food counter is never happy your more of a hindrance than a customer."
• "Really disappointed with new upgraded morrisons. I do not like self service tills but the option of staff cashing my shopping was 1 staff member."
• "The checkout staff are great and very friendly but I find in general the customer service section rude."
• "The manager was awfully rude, was making threats to me and my son."

Store Layout & Cleanliness

Pros:

• "Plenty of space for parking which was a good start."
• "It is a medium sized supermarket with a large car park."
• "Big Morrisons considering the location, good deals to be found in this store."
• "It looks small from outside but it's actually very big, spacious and huge/large superstore."
• "Upon entering the store you are greeted by a huge selection of mainly indoor and some outdoor plants."
• "The place is clean."
• "The shop was clean."

Cons:

• "I haven't been in here for a long time. It was dark in some parts of the store."
• "Worst experience at wood Ln A124 Morrison, they are not following even the COVID restrictions."
• "Morrisons Becontree Heath is abysmal. The shelves are always empty, freezers always breaking down and special offers don't even bother looking always sold out or not replaced on the shelves."
• "No cafe anymore -since covid19, completely gone now and the store is larger for it."
• "A very discriminative shop, music is very loud and the foods and supplies to buy are really messy."
• "Good selection of fresh fruits and vegetables at a very competitive price but was a bit disappointed with the cold and hot area ...looks very dirty like it's hasn't been clean for days put me off from buying something there."
• "Their bathroom smells like urine all the time."

Product Quality & Selection

Pros:

• "The savings are real."
• "The meat and fish are really fresh and very reasonably priced."
• "The produce is beautiful and the meat fish and fresh food is the best in town."
• "The fresh fruit and veg variety is amazing, and at a reasonable price."
• "Always well stocked with great value products. Great quality products."
• "A good selection of fresh vegetables, salad and fruit as well as frozen and tinned food for the size of the store."
• "I like Morrison products as they are fresh, good quality and reasonably priced."

Cons:

• "Definitely would go again but only for essentials too expensive."
• "Also no organic range for vegetables, sometimes no bread left on shelves apart from a few stale ones."
• "Do not buy frozen ice cream or products from this store, unless you want refrozen products."
• "Their salad bar is a disappoint. Never fresh or tempting."
• "The fish counter is right at the front door so the smell hits you as you walk in."
• "Too expensive, small packages, the salad section and products are low quality."
• "Baby food there is never enough stock of baby milk, the ordering needs to improve and shelves replenished often."

Shopping Experience

Pros:

• "Never shopped at Morrisons but I must admit the money that I've saved at morrisons compared to asda and Tesco's."
• "I just wanted to compliment Jade, who works in Restaurant Dagenham Store. She is always helpful and cheerful at all times."
• "Love shopping here. Very good for household and grocery shopping."
• "Always love me a bit of Morrison's... They're just a really good supermarket..."
• "Perfect place to pass through always clean complying with covid 19 guide lines."
• "Great supermarket, store is clean, good variety of products available."
• "Love shopping here, the staff are.... well lets just say we always leave there with a smile on our face."

Cons:

• "It's very annoying when the person on the quick queueing system has no sense of urgency."
• "Staff just let people cut the queue without saying anything then begin having ago at you for saying something about it."
• "Waited 5 minutes for authorisation at self service while a supervisor stood talking to a friend."
• "Just been shopping in here and they are turning away children from the store, the kids are trying to purchase their breakfast and lunch but are being denied entry to the shop."
• "It's not horrendous and the products are good however, the self scan gets confused if you scan more than 2 items."
• "Arrived at 9 30 no tills open only self service had a lot of shopping am a chemo patient so don't want to be in the shop to long was with my sister who had to get to work some old people in there never had a clue how to work self service till they keep breaking down so took twice as long would never go again."
• "Tills not working... Long ques ...poor service to customers for a Supermarket closing for 10pm....felt rushed to checkout when only self-service checkouts working rest of checkout shut....total disaster."