Sainsbury's Reviews Summary

Store Layout and Accessibility

Pros:

• "Isles are wide for wheelchair access staff helpful."
• "The store is a joy to shop in as although it's one of Sainsburys larger stores it is easy & quick(if you are in a hurry)to get around as every aisle is labled for all to see, the staff are extremely helpful & nothing is too much trouble."
• "All ground level and all aisles were easily accessible for a wheelchair."
• "This is a good sized store selling clothing, electrical items & homeware as well as a very large selection of food items including a fish counter, pizza, cooked meats, raw meats, cake & hot food counters."
• "Large store with a wide range of products, food, clothes, electricals, pharmacy and toilets."
• "Large Sainsburys store with a good selection of products, including a small selection of TU clothes and homewares."
• "This store has a huge collection of items; vastly more than the smaller Sainsburys stores."

Cons:

• "It was not a good visit as everything was all over the place even some of the staff was at a lost to help find the items I needed as i am in a wheel chair won't be going there any time soon."
• "Very disappointed with no cafe in such a big store."
• "The store was clean and tidy but is very limited with quantity and variety."
• "Store layout changed so everything in a different place except the clothes & fruit vegetables etc. Lots of empty spaces on shelves."
• "Half the time the store is empty on shelf foods and freezer foods no cafe any more no fresh counters seems to me like this store will close soon."
• "I'm a wheelchair user. My husband and I couldn't find a trolley to fit the chair."
• "The place is so icy you take risks going."

Staff and Customer Service

Pros:

• "Staff are always friendly and available to help you out too."
• "Staff helpful and pleasant. Everything you need is in this store and isles marked up clearly and the cold section was extremely nice in this hot weather."
• "Staff were very helpful with queries and queuing to a minimum."
• "Super friendly helpful staff."
• "the staff are very friendly and helpful. It's one of my favourite places to shop."
• "The Staff were friendly with a certain few having smiles on their faces."
• "Great Sainsburys a staff member went out of her way for us as we'd come especially for a certain thing. She went out into the warehouse for us and came back with exactly what we were looking for...that's service!!"

Cons:

• "The staff are arrogant and ignorant."
• "The so called line manager just hides in corners and is extremely rude should she be disturbed by any aspects of actual work."
• "Management is a total div speaks down to you yet threatens you with police when you give him a bit back."
• "After waiting for a long time, until she had finished chatting, I was pretty disgusted to hear a cashier on the checkout trying to continue a racist conversation about immigrants."
• "Staff we experienced ( with one exception - young male shelf filler) were dis-interested in customer satisfaction."
• "Girl on the hot food counter ignored us for 3 minutes then turned her back to us even though we were the only people there."
• "Why is it that this store only employs old age pensioners they are so slow 🐌 and don't even know what they are doing half the time they are all moody and not well mannered when asking for an item they huff and puff."

Product Availability and Pricing

Pros:

• "Sainsbury's is ALWAYS a store I trust. The range of commodities is vast, depending on size of store."
• "Local enough to grab what ever you need instead of visiting the bigger sainsburys down the road only draw back is whats on the shelf is all they have."
• "Always a place to park and easy to get too. Always has everything I want, good quality fruit and veg and meats."
• "Good selection of products. Prices are reasonable though not as cheap as some supermarkets nearby."
• "I always find everything I need in Sainsbury's from the cat fleas drops to a good variety of vegan food, exotic fruits and foods too, home ware and clothing all under one roof."
• "What can I say, Sainsbury's definitely delivers on what it promises, with low prices to rival the best of them and a well varied array of delicacies from home all across the world."
• "God quality food including fair trade fruit vegetables, coffee, tea etc."

Cons:

• "The manager needs sacking, shelfs are always empty or out of stock, near sell by date products, food is never hot in the cafe."
• "Fruit and veg shelves empty not stocked very poor for saturday shop day."
• "It's like shopping in Soviet Russia the shelves are never stocked no matter what day of the week you go in."
• "Very disappointed shopping in the Northfield store, looks as though its being run down to close, as many empty shelves as full ones, not much choice for shopping."
• "Fresh produce often out of stock and more expensive than other supermarkets."
• "The quality of fresh vegetables is lamentable, at midday nothing on the shelves."
• "To expensive... Don't put items up by small amounts it's.. 20.. 30p a time."

Store Cleanliness and Facilities

Pros:

• "The store was clean and tidy."
• "Sainsbury's is always clean, all the necessary precautions are being taken during the current pandemic and this is so important."
• "Sainsbury's has become a tranquil place to shop. Their basic range is a comfort. I can almost always find what I am looking for and their staff kindly offer assistance when asked."
• "This store was particularly busy due to Christmas shopping but shelves were pretty much stocked well in all areas."
• "Disabled and parent & child parking bays were available near the store entrance."
• "Plenty of car parking spaces both undercover and out. Free parking."
• "Good size Sainsbury's with a nice cafe upstairs easy to get to as it's in the centre of Northfield."

Cons:

• "People not wearing masks or sanitising and not being challenged."
• "The cafe is not great however and tables are often very dirty and the space is very small."
• "The toilets well they are totally vile."
• "Had to use the gents toilet. Absolutely filthy, all the urinals were full of urine. Also the toilet seat was cracked... disgusting... walked out without buying anything."
• "The only downside to the Cafe is the cleanliness could be of a higher standard."
• "Edit: there's a big guy who accosts people of all ages, including pensioners while they're packing shopping in the car park who begs, this is frightening and intimidating."
• "Very disappointed with no cafe in such a big store."

Shopping Experience and Convenience

Pros:

• "I love shopping at Sainsbury's in Northfield. It's not too big, easy to get round and has everything l need. Staff always helpful when l can't find what l want."
• "Only had to wait in the queue a couple of minutes. Most customers were adhering to the 2 metre rule."
• "The small queue went really quick, New outlook with New fridges far left hand side of the building, Alcohol section has moved to the right hand side, and a New Argos section."
• "Wifi is now in place inside the store. This is very enterprising."
• "Super convenient location and a large car park."
• "Went to Sainsburys for a few last minute bits. Lots of staff around, all very helpful when I couldn't find what I wanted. Checkout staff lovely. An over all lovely experience. Well done Sainsburys."
• "Perfect Sainsbury's near us. Had everything we needed for a New Year's celebration, and really good experience."