David Maslen Estate Agents - Lewes Road office Reviews Summary

Customer Service

Pros:

• "The whole team were true professionals who seem to take real pride in their work."
• "Staff were very proactive, efficient and helpful. Went the extra mile."
• "Communication was great throughout with both Graham and his Financial Services Administrator Louise being on hand to answer all and any queries we had."
• "They led us through the process from start to finish in challenging circumstances and timescales."
• "Paula was very good at keeping me informed and I hardly had to contact my solicitor as she did it all for me which made the whole process a lot less stressful than it could have been."
• "They did all the leg work with communicating with solicitors and various other parties and made the whole process really easy for us."
• "The team stood out from all other estate agents and never hesitated to help us out with any questions we had."

Cons:

• "The only negative is that Premier Property Lawyers were one of the Solicitors that Maslens recommended... Both experiences have been pretty awful."
• "Who do these estate agents think they are. They are merely uneducated cowboys and cowgirls who have no idea what they are doing."
• "At first there was a bit of miscommunication between a colleague at Maslen and myself which led to Donna taking over perhaps?"
• "They want all your data so they can send marketing, Lisa spoke to me, and then when I gave an office address to contact me, she just put the phone down and said 'no thanks'."
• "Very disappointing. Agents who I have never met entered the property to do a routine inspection, when I had advised them within their offered time range when I would be home."
• "Avoid this estate agency like the plague. Don't know anything about customer service."

Support and Guidance

Pros:

• "She calmed us when our solicitors were rude and unhelpful. She basically was the reason we exchanged and completed on the day we needed or we would have been homeless."
• "Maslen are by far the nicest estate agents I have ever dealt with, being first time buyers we were a bit anxious and they made us feel at ease and were always there to answer any questions we had."
• "They have restored our faith in estate agents and I would confidently recommend to anyone in the area."
• "A big thank you to Paula Carter their Sales Co-ordinator as she was like a mum to us."
• "The biggest shout out, I must give, is to the wonderful Donna. She was so amazing that it's hard to put into words how incredibly helpful she was, for both me and my partner."
• "Paula in particular has been absolutely fantastic throughout the process."
• "Ben had annual leave and we were a bit concerned we might lose the continuity but in stepped Donna who picked up the baton and carried us over the line."

Cons:

• "We encountered some issues during the process of securing a mortgage relating to changing mortgage rates during the pandemic, mortgage products being withdrawn from the market, my own financial circumstances and mortgage terms and conditions that were not favourable."

Professionalism

Pros:

• "I wholeheartedly and thoroughly recommend Maslen if you are buying or selling a property."
• "I found him to be very straightforward and after visiting a couple of other advisors – I determined he was able to provide the best rate."
• "Graham is fantastic at explaining things in a way that is very understandable to a first time buyer."
• "They were always honest and upfront, and kept communication flowing."
• "They added a real human caring touch to the whole (a times stressful) experience."
• "Professional, friendly, honest. I cannot recommend Ben, Nick and the team enough."
• "They were very kind when we were viewing different properties and the women who showed us around were very friendly and helpful but gave us take plenty of space to get a feel of the different places and to think."

Cons:

• "This time around I didn't have Nick from the word go and it wasn't as good a start."