Fox and Sons Estate Agents Kemp Town Brighton Reviews Summary

Customer Service

Pros:

• "Every step of the way, the whole team were quick, proactive, and really friendly!"
• "The office kept us informed and responded promptly when we contacted the sales team."
• "They are so professional and helpful, nothing is too much trouble."
• "The staff at the Kemptown office couldn’t be more helpful."
• "The team responded quickly to any queries we had via phone and email and handled any issues we had efficiently."
• "They provide a rapid response to any issues that arise, and have a network of excellent and well priced service providers."
• "The customer service after the move in has been second to none as well."

Cons:

• "Why has your company done nothing to return our money. This is theft!??"
• "So far the worst experience we ever had! We moved in roughly 4 months ago and we had issues since the first day."
• "They were not as quick to give me my deposit back though, as I had to chase them for two weeks."
• "And the worst part was the agent being unapologetic when my entire family got WET PAINT on our coats during a viewing which failed to come out."
• "They deflected any responsibility when things went wrong and sided with the landlord on EVERY occasion."
• "Absolutely the worst service I have ever received from an estate agent. They were unresponsive, never sent an email or text confirmation for viewing."
• "They even chased us for rent which had been paid!"

Professionalism

Pros:

• "Jenna has been my point person for over five years at the Kemp Town office. She is very professional, understands her customer's needs and requirements and responds promptly."
• "I can't speak highly enough of the team at Fox and Sons - Ben and Ed especially - who were instrumental in us finding our Kemptown flat."
• "Great professional team who have been managing my rental portfolio for several years and have been particularly helpful during the pandemic."
• "Jenna and her team in the lettings department are consummate professionals."
• "They have always been exceptionally reliable in responding to queries, helpful when needing advice, above all they have always been extremely courteous and professional."
• "Fox and Sons did an amazing job selling our house. Everyone one was helpful and professional."
• "Stress-free and really efficient service from Jenna Miles and her team."

Cons:

• "Absolutely scum - Un helpful and un friendly staff - Greeted on entry with gum chewing morons."
• "They were rude, unhelpful, unprofessional and, frankly, incompetent."
• "Horrific management, especially Jenna who is not only rude but just a horrible person."
• "Even a phone call was an ordeal, which would invariably result in a confrontation."
• "From the disinterested Ed (manager) to his staff Alex and the pushiest mortgage adviser I’ve ever met, I found them to be uncommunicative, amateurish and very unimpressive."
• "Being part of a large national practice you’d think that Fox and Sons would invest in training professionalism and customer care. Apparently not."
• "If you DON'T want your estate agent to be exasperated with you if you're unable to host a viewing... maybe you might want to consider someone else."

Property Condition

Pros:

• "Great experience with Fox and Sons, been in my cosy little flat in Brighton for just over a month now."
• "It's been a pleasure doing business with the Kemp town branch!"
• "Angela and the Team were very friendly and professional at all times and helped me find and quickly move into my lovely little house."
• "They were very professional in their services, right from the time of viewing till the time i got hold of the keys to my new home."
• "The property was of interest to us and we negotiated and started the letting process."
• "Our settle in our new apartment has been smooth and I recommend them as a team. Professional and friendly 10/10."
• "We are so happy in our new flat."

Cons:

• "After that, we found the property super dirty, it was really filthy!"
• "The day we made the offer we specifically asked to get the mould in the bathroom sorted before we moved in, and guess what? It was not done as you can see from the pictures."
• "We also had and still have issues in the bathrooms that after 4 months have been not yet fixed it."
• "As you can see from some of the below pictures we also found blood on one of the doors."
• "It is a shame because the flat is beautiful!" (In the context of a negative review regarding the condition of the property and support received.)
• "The guy who came to do the job just painted on top of it without removing the mould."
• "They failed to do their jobs and left 19 year old students homeless with absolutely no remorse."