Knight & Knoxley Reviews Summary

Customer Service

Pros:

• "The team at Knight and Knoxley were brilliant. Helped us every step of the way and were always ready to help with problems and confusion."
• "We were kept fully informed of potential purchasers and given feedback from each viewing, before a sale was agreed."
• "As first time buyers we had all our questions answered and really felt supported throughout the whole process."
• "Everyone at Knight and Knoxley was friendly and helpful, and they kept me informed with updates the whole way through the process."
• "Nat, Ruth, Ricardo and Lisa worked tirelessly on the sale of our home."
• "Their communication is on point, with their response rate incredibly fast and so personal they made the whole process feel special and not stressful at all."
• "Any queries were dealt with swiftly and comprehensively."

Cons:

• "Visited hastings office... Even more arrogance and not interested - just want to list as airbnb..."
• "From start to finish, they acted as if they were doing me the favour through being there and seemed frustrated with my questions."
• "The landlord and Knight and Knoxley just blame each other for things not being repaired."
• "Contacted head office with concerns... Spoke to area manager... Still not got back to me."
• "I hope you know you made my life hell for over a year."
• "I have been sent this review request... Spoke on phone to hastings office... Arrogant and said would pass on my details... No response."
• "Terrible customer service! AVOID! The person at the end of the phone was rude, abrupt and couldn’t be less interested in my questions."

Professionalism

Pros:

• "All our dealings with Tony were highly professional and I wouldn’t hesitate to work with Knight & Knoxley again."
• "A true professional that made our experience an enjoyable one."
• "Tony Guillou was the agent from Knight Knoxley who handled the sale of our Brighton house. As usual it was a long process, but despite that, I can’t fault Tony at all; he was professional, responsive and transparent."
• "We can’t thank Tony Guillou enough for his professionalism and efficiency during our recent purchase in Brighton."
• "Ruth and the team proved highly efficient at representing their clients interests."
• "I can’t praise their professionalism and good sense of judgment highly enough."
• "He was incredibly professional, helpful and made the whole process seamless."

Cons:

• "DO NOT RENT WITH KNIGHT AND KNOXLEY."
• "The worst issue was going a year with a heavy leak in the kitchen ceiling making it almost unusable, not to mention incredibly dangerous."
• "Absolutely no communication on leaving the property and then they tried to take all of my deposit without even viewing it."

Marketing and Presentation

Pros:

• "Professional pictures arranged once we agreed to use K&K - far better than those on display for the property we were buying."
• "Their marketing was a cut above, the photos and virtual tour looked amazing and we had an excellent response on the viewing day."
• "The best estate agent I have come across, friendly and personable in their approach and quick with any concerns or enquiries I had."
• "Their photographer is brilliant and the whole presentation is elegant. She came to our house twice to catch the best lighting."
• "They even got us champagne for us to celebrate the key pickup day!"
• "The quality of the photography and virtual reality tour was remarkable."
• "From Elissa's superb photography that sets them apart from many other agents to their beautiful office and personable service, Knight & Knoxley exude class."

Cons:

• "In the end I chose to leave the property rather than wait any longer."

Efficiency and Support

Pros:

• "The process was often at times terrifying and stressful but we always had support and reassurances."
• "We recommend them unreservedly."
• "The service was fantastic! K&K chased up and down the chain to ensure that everything could proceed smoothly."
• "We loved the initial marketing approach and post offer, they overcame numerous challenges to ensure our house got sold and we secured our new family home."
• "Working with Tony Guillou was a really great help through what can be an otherwise traumatic experience!"
• "Knight and Knoxley really helped us manage our first house purchase and the K&K team were supportive, prompt and efficient throughout."
• "We moved in the height of the stamp duty rush; everything went very smoothly."

Cons:

• "If you treat your landlords like this, How do you treat the customers?"

Trust and Integrity

Pros:

• "No 'sales man' attitudes, I found them very trustworthy and reliable."
• "Not your typical agency - they really care about their clients and are very trustworthy."
• "The quality of services was impressive throughout and demonstrated a rare level of integrity."
• "Mark and Tony remained calm and professional (and un-estate agenty - I mean that as compliment) throughout and skillfully negotiated what could have been a deal-breaking issue."
• "I cannot recommend Knight and Knoxley enough, they worked extremely hard for us from the start to the end of our sale."
• "Our experience of Knight & Knoxley has been nothing other than exceptional."
• "Despite the process taking longer than I’d hoped due to other players in the property game, Tony was hard working and proactive and got the job done."

Cons:

• "I had heard good things about this company and so gave them a ring to arrange a valuation. The person at the end of the phone was rude, abrupt and couldn’t be less interested in my questions."