Chorley Group Chorley MG Reviews Summary

Customer Service Experience

Pros:

• "Steve is very professional, well informed and easy to deal with - does what it says on the tin, as it were."
• "It has been completely painless, he [Gavin] was so helpful in answering all of questions with us."
• "Alex Law put us right at ease from the first handshake."
• "Megan was so helpful and efficient."
• "Alex is very accommodating and helpful."
• "Megan was very helpful and personable and not pushy as has been my experience in the past."
• "Absolutely brilliant from start to finish. Alex law was our sales rep and he was so helpful - nothing was too much trouble."
• "Simon Kennard made the ordering & eventual collection of our new MG very easy & stress free."

Cons:

• "Really disappointed. We visited this branch with a view to purchase a car earlier today. The young guy on reception was rude and quite literally laughed in my husbands face."
• "Management was really rude and aggressive."
• "Very poor experience, they obviously don't like to sell cars."
• "Well not sure where to start .First thing I would say is how disappointed I am after this morning visit. I've been having problems with my new mg hs . Engine not starting up breaking on its own lot off other things .this was my second visit to mg chorley and definitely my last the staff were very rude."

Car Buying and Delivery Process

Pros:

• "The vehicle was delivered to us within a few days."
• "Took ownership of our new MG ZS last week and we couldn’t fault the service provided by Megan from the start right up until delivery."
• "Saw the car online on Monday and collected my new MG HS on Thursday! A perfect car buying experience."
• "Recently purchased my 1st brand new car so was understandably nervous. Stephen L was on hand to look at prices for me and go over purchase options."
• "Very pleasant visit, I dealt with Simon who explained everything clearly and precisely."
• "Easy and well guided process by the team at Chorley MG - Patrick Holmes and Alex Cullen especially. Great price, great vehicle."
• "I have just picked up my new MG3 today and I have had the best service I have ever had from a dealership. Simple, straight forward, no messing, quick and above everything, kind."
• "Fantastic deal at MG Chorley. Patrick who has worked consistently this year with no breaks, to bring the brand to fruition, asked to borrow our Motor Home to take rhe rest of the year off ! 😂😂. Absolute fantastic people, helpful knowledgeable & great sense of humour."

Cons:

• "Got an MG ZS on finance 1 year and 2 months ago. BRAND NEW car and the clutch went just as my pregnant mrs come off the motorway and they wouldn’t do anything to help."
• "So we attended with the idea of purchasing a new car... There was nothing at all, not even any decent service."
• "It all started off so well, Ollie the sales executive was pleasant and courteous. We discussed a deal which appeared to be favourable and an agreement was reached... At this point I felt that I had lost faith in Chorley Motor Group and requested cancellation of the deal / contract."
• "Very rude staff , we call couple of days ago for a appointment for a test drive on new mg zs ev and they said if we want we can pop in without a appointment for a test drive , we was on them for a test drive without appointment and straight away that lad refuse us because we dont have appointment and send us for a test drive in Burnley or Preston."