Parkhills Car Centre Reviews Summary

Customer Service

Pros:

• "Service was great, I was dealt with promptly after leaving a message online."
• "The service received was absolutely second to none."
• "Paul was fantastic from the moment we walked in, not pushy but when needed he was accessible, polite and funny!"
• "Simon couldn't have been more helpful."
• "Absolutely first class service from Parkhills."
• "Great coms, great service, Paul has been very helpful through the whole process."
• "The customer service we received from Paul was amazing."

Cons:

• "AVOID. AVOID. AVOID. ... Overall I found their after sales practically non existent and condescending."
• "Appeared disorganized and although helpful, not inspiring."
• "Wrong information provided about previous owners of the car."
• "I am writing to express my extreme dissatisfaction with the service I have received from your dealership."
• "Absolutely appalling."
• "I find it unacceptable that I have had to deal with such issues after purchasing two cars from your dealership."
• "Absolutely disgusted with this garage."

Car Quality

Pros:

• "The car met all our needs, really impressed with the car."
• "We are now the proud owners of a Skoda yeti 4X4 and we are mobile again super pleased with the service the car was immaculate when we collected it all lovely and clean, easy and smooth drive."
• "Car was as described, was prepped and valeted, and no nasty surprises."
• "Car seems in great condition well looked after from previous owners."
• "The car itself was as described and had been checked by AA inspection."
• "I’ve had my car over a year now with absolutely no problems even with the high mileage I travel in it."
• "The cars are also top notch we’ve never had any problems."

Cons:

• "SOLD A CAR WITH TINTED WINDOWS - MOT FAIL SUSPENSION ARM BUSHES COMPLETELY SEPARATED - MOT FAIL. BATTERY TEST FAILED."
• "Completely useless when Re gas my aircon. Only hold gas for 3 days."
• "The other 8 days have been either back in the garage, or waiting for it to go back into the garage for repairs to issues that only arise when the car is driven for more than 20 mins."
• "Would NEVER recommend. I got a car and when I saw it at the centre the passenger seat was broken so they told me they would fix it before delivering. They never fixed it."
• "They also sent us the car with no oil in it, so I doubt it was even serviced before we got it."
• "The car full of cigarette burns all over the upholstery, spare wheel missing, bodywork in a shocking state."
• "Bought a car from here for £11,000 and it lasted 6months, sold it me with not free from any faults! Worst company to deal with ever."

Purchasing Experience

Pros:

• "I could not believe how simple and easy the process was."
• "I honestly do not think you get service like this anywhere else. It made me realise that there are a lots of garages out there who take advantage of you and can’t be trusted and there are those who treat you with respect and know the meaning of the words customer care."
• "I would recommend Park hills garage to anyone looking for a hassle free car purchase."
• "Purchasing my car was easy and painless after they moved mountains to get my finance finalised."
• "Would 100% recommend Matthew if you are looking for your ideal car."
• "Brilliant experience at Parkhills."
• "I felt confident buying from parkhill motors so much so that I paid for the car before inspecting it and wasn't disappointed."