Stoneacre Ackworth Reviews Summary

Customer Service

Pros:

• "Fantastic customer service received yet again by Stoneacre Ackworth! Nothing too much hassle, very friendly atmosphere and nothing too much trouble."
• "Thank you for excellent service all round from picking up my car to dropping it back off."
• "Fantastic service from start to finish, Billy @ your Ackworth branch, was friendly, professional and not at all pushy."
• "Very good service! Very polite staff everyone of the and made you feel comfortable to be there."
• "Matthew Jones friendly personality and great service."
• "The vehicle had been cleaned inside and out and was ready and waiting for us when we arrived."
• "Would highly recommended on my experience so far."

Cons:

• "Had an MOT done and it failed so we took the car for work doing at another garage as Stoneacre wanted to charge far too much."
• "Poor quality customer service, the oldest bloke just ignores anyone that turns up I found on both visits."
• "Very disappointed, not the standards one would expect from a main dealer."
• "Very bad customer service and not 100% truthful."
• "Absolutely disgusting I have rated one star as it won’t let me give none."
• "This is called scam, and in my opinion they are scammers. Avoid any extras they are trying to sell you."
• "Very poor customer service, thank goodness I didn't have my car serviced here!"

Sales Experience

Pros:

• "Stoneacre Ackworth. They helped me out picking the perfect car (at a realistic price)."
• "Had a fab experience at Stoneacre. They were all so helpful and patient considering I couldn’t decide what car I wanted!"
• "Just purchased my third car from stoneacre Ackworth and the team were excellent as always."
• "Fantastic experience from start to finish when purchasing our new Suzuki Vitara."
• "They took time to explain every single detail to me and worked with me to ensure I came away with my absolute dream car."
• "Excellent service purchasing a brand new car today."
• "Excellent service from this branch especially Ryan who took us through the process of buying our new car."

Cons:

• "Dealership itself is tiny, not much choices here. Outside area crammed with cars to the point you can't easily walk around the cars."
• "A follow up to my previous review which I've deleted to post a new one, bought a car in January this year and the come with problems struggling to start, knocking from the timing chain, and rip in the seat."
• "Service was great and Michael was a great help in getting me my new car, got a 0% Apr finance which was hidden behind it coming with having to pay for diamondbrite and guarantee."
• "Happy to sell you all the extra insurance but when it comes to honoring it they will fob you of and ignore you."
• "I was conned out of thousand on my trade-in car."
• "Very disappointed. Booked for a service a week in advance and booked a courtesy car. The appointment was changed at the last minute."
• "Called in on Friday to discuss a deal, considered it overnight and called in on Saturday at 8.15 am was told car was still available... Then on Monday I'm told they sold it to someone else on Saturday."

Staff and Atmosphere

Pros:

• "Hi, I called into the showroom just to have a look. Kevin and Emily were very helpful and polite."
• "The whole team were lovely, professional, friendly and generally bent over backwards to ensure I got a package I was both happy with and suitable for myself."
• "Really happy with my experience dealing with stoneacre."
• "Special thanks to Adam who bent over backwards to help me when I purchased my new car!"
• "Absolute pleasure to deal with from the moment we walked in we were made welcome."
• "Cannot praise the staff here enough, nothing is too much trouble for them."
• "Really pleased with it. Had great help and support."