German Motor Store Reviews Summary

Customer Service

Pros:

• "The car has been brilliant and the customer service we have received from Andy is fantastic!"
• "Really helpful with any request or question."
• "Thankyou to Jack and Andy for making buying a car so easy and simple."
• "Andy was very professional and helpful."
• "Andy was fab, and friendly, had a good informal chat and was professional."
• "Thanks again to Andy. Top guy."
• "Andy was great from start to finish, there was no pressure to buy and he was a pleasure to deal with."

Cons:

• "There was a battery fault from the car being stood, which he felt had been resolved after a good drive out. However it failed on me when I got home."
• "Had a small issue on the journey home."
• "Once I got the car home I noticed the balancing for the wheels needing sorting."
• "I rang the garage to discuss this, hoping they would honor the 6 month Statutory Warranty as stipulated in the Consumer rights act 2015. I was told they wanted nothing to do with it."
• "Just done a 4 hour round trip to view a car at Chesterfield motor sales to be told I had to make a deal to commit to buy before I could test drive it."
• "I purchased a Jaguar XF from this garage on the 9th of January this year. After less than 3 months ownership an electrical fault in the transmisson rendered the car undriveable."
• "Purchased a used car from these in under 10 months its had new control arms both sides front wheel bearings both sides front window wasn't bonded properly so it leaked when raining and now needs both track rods."

Vehicle Quality

Pros:

• "Every car in the showroom was kept in immaculate condition."
• "The car is A1 spot on and exactly what I was looking for."
• "All cars there were in perfect condition and the one I walked away with EPIC!!"
• "The car was amazing!! Just what I was looking for."
• "The car is beautiful and in excellent condition as described."
• "Car was exactly as described and the whole experience was a pleasure."
• "Brought a golf gtd of this garage it was the best prepared car I seen."

Cons:

• "No cons mentioned related to vehicle quality."

Buying Experience

Pros:

• "A pleasure to purchase from, smooth transaction and great communication throughout."
• "From now on when I want a new car, I'll be coming back to Andy at German motor store."
• "Fantastic.......visited Chesterfield Motor Sales on three occasions and was given the chance to look round the cars at my leisure whilst if I needed it help was available."
• "The whole experience of buying my new BMW was seamless from start to finish."
• "The sale was quick and easy."
• "Everything was straight forward from appointment booking, to driving away with the car."
• "The vehicles on offer at Chesterfield Motor Sales are top quality."

Cons:

• "No cons mentioned related to overall experience."

After Sales Service

Pros:

• "The aftersales service was also exceptional and the offer of RAC warranties gives u piece of mind."
• "Andy went out of his way to show me the car in as much detail as possible before making the long journey."
• "The attentive service provided by Andy down to the attention to detail on the presentation of the vehicle."
• "Andy also helped me move the insurance, tax and private number plate over to my new car great help and easy to get along with."
• "Although I had a couple of issues these were swiftly dealt with."
• "Andy was more than happy to get everything sorted for me (windscreen, headlight clips) with no issues."
• "The car we bought had a slight issue, which Andy picked up on and was upfront and honest about, the issue was sorted without question and efficiently."

Cons:

• "No cons mentioned."