Knight Frank Marylebone Estate Agents Reviews Summary

Agent Performance

Pros:

• "Craig Draper has been extremely helpful throughout the whole process."
• "It was an absolute pleasure working with Jordan Turian."
• "Mitchell Murphy sold me my flat in Marylebone 12 months ago and handled the sale fantastically."
• "Craig Draper is a pleasure to deal with - sound advice, thinks carefully about the needs of both vendor and purchaser, and goes the extra mile in communicating in a timely way throughout the transaction."
• "Jordan Turian helped me secure the exact property I was looking for in no time at all. He is a true professional that knows the areas well and is a joy to work with."
• "Daniel Sugarman was our agent. He was friendly, helpful and most of all, he had our best interests at heart."
• "Aykroyd & Co represented the buyer in the purchase of a large house in Marylebone... huge credit to Craig Draper and Christian Lock-Necrews who worked very hard throughout, with the utmost professionalism, to ensure we remained on track and the sale went through successfully."

Cons:

• "The treatment from the agency after you leave it’s absurd!"
• "Knight Frank arranged 'repairs' to the property that he explicitly told them not to perform, yet they did it anyway and then charged him."
• "Without a doubt, one of the worse companies I have ever had to deal with. Avoid them if possible."
• "No responsibility or accountability. This is incredibly egregious conduct by Knight Frank in my opinion."
• "Utterly unprofessional service. The agents seem to be unable to provide basic communication."
• "Also they were quite rude regarding viewings."
• "Knight Frank contractors accessed and damaged my property and rummaged through personal items without permission."

Customer Service

Pros:

• "Our apartment we rented on Connaught street for 2 years was managed by Navik Solanki and we had such a wonderful experience!"
• "She advised me well and she understood my wishes and my needs so I did not waste my time."
• "He was almost always on the end of the phone when we needed him and when he was not he would respond/call us back literally within minutes."
• "She provided a good, efficient and helpful service."
• "Abigail was also very responsive to all issues involved in preparing the flat for a successful transition to the new tenancy."
• "I am lucky to have in Charlotte a friendly and reliable contact person with a problem-solving attitude. I get prompt replies on my e-mails."
• "Ms Munro is the epitome of professionalism, passion and property panache."

Cons:

• "When they did reach out, it was regarding completely random properties which were out of spec and of budget."
• "After I finally managed to move out knightsfrank gave zero attention to my safety deposit."
• "There is a high level of incompetence and they make it quite clear that you are just another cheque to them."
• "Sadly I can't say the same about the other company members I have spoken to who are grossly inefficient and incompetent."
• "Don’t expect them to actually give you updates through your renting process, even for basic things such as whether your offer is accepted or not."
• "In the last 2 months, they made several attempts to steal money from our deposit."
• "We had a long list of issues which would take months for them to address or respond."

Professionalism

Pros:

• "He could not have been more professional and helped me find a flat that met every criteria only after a few weeks!"
• "Daniel handled the sale of our flat in Marylebone with great professionalism."
• "Like most deals there were obstacles along the road, but all were managed with great professionalism by the Baker Street negotiator Craig Draper."
• "Craig was extremely professional, helpful and very personable throughout."
• "Charlie Anthony, the agent who assisted me, has been really great, always available to help me through the entire process and fair in the negotiations with the landlord."
• "Delivered the full range of KF services with tremendous efficiency."
• "Chervon Pierre from Knight Frank is an absolute asset to the company... she quickly rectified all issues promptly and efficiently with grace and professionalism."

Cons:

• "The worst of the worst."
• "Colleagues running over each other, left right and centre. Disorganisation means it’s impossible to view stuff before it’s already gone."
• "They didn’t tell me anything about problems In this flat, me and my daughter lived one horrible year."
• "Isabella Maltman, one of the letting agents has caused me significant distress."
• "Terrible post tenancy service all around."
• "Of all of them they were the most unresponsive."
• "Completely incompetent. Avoid."