Chestertons Estate Agents Wandsworth Reviews Summary

Customer Service

Pros:

• "The management of our property has been great with regular communications and prompt service."
• "Excellent service from the team at Chestertons (notably Fergal, Adam and Anna), helping us to find a new rental property in the Wandsworth Town area."
• "Amelia has been a superstar through the renting process, providing guidance on tenancy agreements, actively pursuing leads for our group and keeping in touch regularly."
• "I would like to thank Chris Willmer and his whole team at Chestertons Estate agent Wandsworth for their friendly and very professional way they marketed and Sold my property."
• "The team are very kind, personable and incredibly professional especially the branch manager Oliver Mason."
• "The agents handled everything and gave me peace of mind (given I live overseas)."
• "The whole team at Chestertons were incredibly helpful from identifying a property suited to my requirements right, managing the property throughout the rental and then move out process."

Cons:

• "Service was very poor, we have been forced to move out a year earlier because landlord decided to sell."
• "Put loads of pressure on us to make decisions and had no time for our questions or queries."
• "I spent 2 months without a washing machine, as they failed time and again to follow up."
• "Very rude. Took our deposit straight away but now not in a hurry to give it back."
• "Also the property was in really poor clean condition and even when we left the flat was clear more than when we moved in we being charge £400 pounds for professional cleaning."
• "9 months of hell. All that and much more but I can't even get them compensate me for even just half the time I've lost having to go to the laundromat due to their incompetence and ignorance."
• "8 weeks to fix a washing machine. 12 weeks to fix a shower. 8 months living with dangerous electrical wiring."

Professionalism

Pros:

• "Chris, Matt & Alex were very polite on our viewings and we were impressed by their sale knowledge of the area."
• "Oliver is upbeat, energetic, knowledgeable, personable and relentlessly determined, all qualities you want in an estate agent when selling a property."
• "We found their negotiation and interpersonal skills excellent and would highly recommend them to all."
• "What a wonderful team of professionals!"
• "Chestertons were the best estate agent I came across in my dealings with 16 different agencies when seeking to purchase a property this year."
• "I'm a property lawyer so I work frequently with Chestertons in Wandsworth. They are exceptional!"
• "The team guided us through all of the regulatory requirements to make sure we are all fully compliant and we are very confident that nothing has been missed."

Cons:

• "Honestly appalled by the incompetence."
• "The member of staff dealing with the property we were trying to buy was rude, unhelpful and pushy right from the offer through to completion."
• "We had two agents previously fail to sell our flat with one managing to have a sale fall through due to not checking the buyers finances for 10 weeks."

Responsiveness

Pros:

• "Hugo from the Wandsworth office was liaising with us during the initial stages of the agreement and even though he was on holiday at the time, he made sure that our queries were dealt with and had responded to our messages in a timely manner."
• "Thanks to Amy Tanzer who had effective negotiation skills and was in constant contact with us throughout."
• "He also passed our contacts to his colleague Adam, who was also answering all our questions while Giorgio was busy."
• "Both Abbie and Hugo were always quick to respond via email and WhatsApp and happy to answer any questions!"
• "The level of communication was far more greater than I have ever experienced before."
• "Amy coordinated with both parties constantly - whether on week-ends or late in the evening, she was always available to help."
• "Amy has been open, attentive, communicative and kept the whole process moving smoothly."

Cons:

• "I hope estate agency employees get enough holiday to compensate for such busy weeks as from outside it would seem there is no separation between office and leisure hours, nor between weeks and week-ends!"