Fletchers Chiswick Letting Agents Reviews Summary

Professionalism and Responsiveness

Pros:

• "I was thoroughly impressed by Lara's professionalism and dedication during the viewing process."
• "Natalie Manin, Director of Lettings, really knows how to market our house, at a right rent and to the right tenants."
• "Tina managed through a very long and drawn out process with us...patient and great natured with lots of positive energy throughout."
• "I had the pleasure of working with Lara to finalize my new flat contract, and the experience was exceptional."

Cons:

• "There was one lapse about 4 or 5 years ago when maintenance works and a change of tenant went awry."
• "The reference company they cooperate with have some sort of issue, but Yasmin is really patience for it and help me sort things out."
• "Contemptuous treatment from Courtney P. and Beth J. Misrepresented a key aspect of the rental."
• "They claimed that 'it's too expensive' and is better hide the problem with paint regarding a leak in the kitchen."

Property Management

Pros:

• "Bridget Kerin (head of property management) managing our property personally was efficient, pragmatic, straight-talking."
• "Fletchers approached us about finding tenants for our house. They quickly lined up potential viewers and gave us relevant feedback."
• "Agata Madeja was an absolute dream to deal with. Problems were quickly dealt with."
• "Fletchers let my property out repeatedly for over 5 years with no hassles at all."

Cons:

• "Our right to rent checks were not conducted in full, or legally."
• "The most dodgy agency ever, of course is dexters hidden behind the name of fletchers...Do not rent with them if you don’t want your life to become a nightmare."
• "Misrepresented a key aspect of the rental and only made me aware of it 2 weeks before move in."
• "I've had a long, difficult process with Property Management...felt threatened, my requests to not be contacted by phone, once I felt threatened, were not always adhered to."

Customer Service Experience

Pros:

• "Amy and Leigh have been positively tireless in helping us find a new home."
• "Yasmin has been so incredibly attentive and helpful! I feel she has gone above and beyond to help."
• "Han was/is great, he's helped tremendously throughout the process and is a very polite and professional."
• "Natalie and Paul assisted greatly around the legal matters of renting my property out in Chiswick."

Cons:

• "Leigh and Amy did an amazing job finding the house of our dreams and the support we've had through the move and afterwards has been exceptional."
• "Very poor communication overall. Their staff intended to enter our home without our permission."
• "My experience it was horrible, very unprofessional, lots of pressure and lots of lies."
• "The process of renting our flat went smoothly, and although we didn’t learn until we moved into our new flat that it was not fully furnished as stated."