Marsh & Parsons Clapham Estate Agents Reviews Summary

Customer Service

Pros:

• "Throughout our engagement, Ollie consistently went above and beyond to make the entire process of finding and securing a rental property as seamless and stress-free as possible."
• "Any time of day Joe was willing to take a call, answer a text or respond to an email to help us with our search."
• "Matt was incredibly professional when working with us and truly went above and beyond in every way possible."
• "Sarah was incredibly helpful, knowledgable and responsive from start to finish."
• "Hannu Tam is a valuable asset to the team, who provided me with regular updates on my letting journey, responded to all inquiries promptly, and reassured me every step of the way."
• "Sebastian went above and beyond to find the perfect rental property for me, taking the time to understand my needs and preferences."
• "Everyone we dealt with was friendly, professional and knowledgeable."

Cons:

• "Worst agency, avoid. They only let rat holes."
• "If I was you I would avoid them."
• "Spoke to a very rude South African clown in lettings who started gobbing off before he’d put the phone down, trying to be a joker in the office."
• "Very poor service received from them. Firstly misleading information was provided by someone who was a month into her position, before signing an agreement."
• "Avoid! Beware this company & if you do choose to use them read the contract very carefully and get everything in writing."
• "You will not believe the smell of the properties they show. They have no respect to customer requirements."
• "Dreadful service one you've paid up! I am shocked by the customer service at Marsh and Parsons once they have your money."

Property Management

Pros:

• "Their management of our property was immaculate."
• "It's always an absolute joy to work with Marsh & Parsons Clapham! They have a great property management team."
• "The changeover and redecoration of the flat have been handled professionally with no hassle for us."
• "Emma Proctor is great at getting things sorted and overseeing the process."
• "We have really appreciated how professional and swift Emma Proctor and her team at Marsh & Parsons have been in getting our flat let."
• "The Lettings Team at Marsh & Parsons Clapham go above and beyond."
• "I have used Marsh and Parsons Clapham for many years on my London property and have always found them to be efficient, on the money with rental projections, great when doing the handover and always available for advice."

Cons:

• "This is not to mention the bad property management that we had to endure as tenant throughout our 1.5 years living there."
• "No sight of our deposit. It's been almost 3 months since we have been out of the house and we haven't received our deposit yet."
• "They have harrsssed us for property viewings with constant calls, texts and emails from multiple people even when I have been bed bound with a chronic illness."
• "Apart from moving us into a very noisy flat (without properly checking noise issues prior to rental agreements), the customer care after they move you in is not good enough."
• "Horrific from start to finish. Accounts team utterly useless. Careless with contracts. Careless with customer care. Careless with customer data."
• "Having to make police reports due to illegal behaviour and threats by M&P should be proof enough to never touch these folks with a barge pole."

Professionalism

Pros:

• "Having just completed with Marsh and Parsons I can honestly say it was a pleasure working with the team in Clapham."
• "We feel very grateful for having had such a positive first experience of buying a property, and would highly recommend Marsh & Parsons to anyone looking to buy a house in the Clapham area."
• "I am delighted to say that Ollie played a pivotal role in helping us secure our dream rental property."
• "He kept us up to date throughout, was great to chat to, answered any questions and really helped us push it forward to secure the property we really wanted on good terms."
• "He and his manager were also highly empathetic when we faced some paperwork delays beyond our control."
• "Hannu’s exceptional level of service far exceeded that of any other Agents in London and were extremely pleased with how attentive Hannu was to our needs & keeping us informed."
• "My wife Sarah and I were very impressed by the professionalism shown by Sebastian Turk and his colleagues in rapidly re-letting her apartment."

Cons:

• "Avoid this agency. As others are saying they are not transparent."
• "I really would second think using Marsh and Parsons as they are not transparent."