Address: Coast Rd, Salthouse, Holt NR25 7AJ, United Kingdom
Phone: +441263740352
Rating: 4.1
based on 145 reviews.
Customer Service
Pros:
"Staff is attentive and welcoming."
"The staff were friendly, accommodating in finding us a table though we didn't reserve, and very efficient."
"The owners are the loveliest people you will ever meet, if you haven't been here, you really should."
"Owners are very lovely and always remember us. They make everyone feel very welcome."
"The European staff who served us were excellent with a good command of English and a sense of humour which added to our excellent meal."
"We found the staff very polite and friendly."
"The service was lovely and friendly."
Cons:
"Hostile staff don't like you sitting down at the (empty) tables to drink the tea you just bought."
"Can't fault the food but this is the worst example of customer service I have ever encountered."
"What a waste of time! The owners are sour faced and miserable."
"Will never go back, truly awful attitude towards customers."
"Rude staff, made booking for lunch and whoever took my reservation failed they are cash only."
"Awful Awful Awful. The behaviour of the owners makes faulty towers look professional."
"Dirty, rude staff, very rude owner."
Food Quality
Pros:
"There's no better place than Cookies for Norfolk seafood."
"Excellent food & service as well as being good value for money."
"5* food."
"Great food in a small friendly family run setting with great views of the north Norfolk coast."
"The best sea food restaurant ever."
"Absolutely fantastic. First visit to cookies with friends. We all went for salad royales three different ones every single one was perfect."
"The food absolutely delicious and incredible value."
Cons:
"Crab salad was lovely however after taking our order was told 20 mins later it would be £2.00 EACH extra as they only had large crabs left."
"For £5 you would expect something special, but no, this sandwich literally just contained crab."
"The salad was actively nasty and the seafood tasted less than ideally fresh."
"The food was very disappointing too. We thought the seafood was cheap and bland."
"Nothing fresh, awful bread, no mayonnaise, just shocking."
"Aside from that the lobster was beyond tough for the 3 members of our party that ordered it, and the winkles were full of grit for the other two."
"Seafood was average to poor. Crab seemed to have been previously frozen as soggy meat."
Value for Money
Pros:
"It is cash only, but this is one of the ways they are keeping the prices so unbelievably reasonable."
"Astonishingly good value."
"Great little place, very reasonable prices."
"Such amazing seafood at such an amazing price."
"Amazing salad platter for just £12. Can't complain about any of it. Simply delicious."
"Absolutely amazing lobster salad at a very good price."
"Had a delicious crab platter/salad, the freshest seafood at great prices, far better value than many other places we ate at in the area."
Cons:
"Plates disproportional and side orders where a joke."
"They do not except card payments and you are not allowed to order sandwiches if wanting to sit down."
"Ordered crab sandwich which was £5.00, cash only. Came on cheap bread and only had a crab filling (no salad inside) which was unseasoned and sparse."
"Very rude owners need a charisma injection food bland and overpriced not helpful can only have meals when there busy not sandwiches."
"Paid £17.50 for a plate of crab royal that contained more lettuce and potato salad than fish."
"Over-priced compared to others along this coastline."
"Rude, unhelpful, cash only."
Ambiance and Location
Pros:
"A hidden jewel!"
"A lovely family-owned business, with outdoor seating and view on the marshes and the sea."
"Lovely little tables outside to enjoy the sun and the view to the coast."
"This cafe is set in a very wonderful place and with very picturesque views."
"It was a beautiful summer's day and it felt like we were sat outside a Greek taverna."
"The perfect end to a long coast walk with the dog."
"What could be better to sit at a 'wonky' table feet in the gravel in the open air, eating fare at a reasonable price!"
Cons:
"Seating is outside so go prepared and you'll be fine."
"Outlook could be better, but shabby with the skip there and for goodness sake do something about that constant banging gate!"
"Just off the road, with a few tables crammed together."
"They also charge you more money to have it outside which seems ludicrous."
"We had to sit right next to a skip as they said every other table was reserved but while we were there no-one came and sat on any tables near us!"
"The venue is a bit cramped."
"They have no toilet facilities, the place is generally unkempt: dusty and cobwebby with 2 huge spiders in the corner of the room."
Payment and Facilities
Pros:
"You're also allowed to bring your own drinks which cuts down on costs."
"You can take your own wine or beer, but soft drinks are available to buy."
"Cash only which is really refreshing."
"It's a cash only establishment, not ideal in this day and age, but the owners were very accommodating and agreed to open a tab and be paid the next day."
"No alcohol sold but you can BYO."
"Always call in here when we get the opportunity. And as always excellent sea food, fresh, tasty and lovely presented."
"Great food, relaxed atmosphere. Very reasonably priced."