Francine's Reviews Summary

Service

Pros:

• "Good friendly service."
• "Excellent communication and the staff were so friendly."
• "Service was informed and attentive."
• "All the staff are very attentive and friendly, great customer service!!"
• "Staff helpful though a bit stretched, but they always attend to extra requests quickly and efficiently."
• "Also staff really friendly and helpful especially picking up straight away that the heater wasn't needed."
• "The service was attentive and not intrusive."

Cons:

• "When we started leaving the restaurant, all the staff just looked on, no one bothered to address us."
• "Service was cold / unfriendly and would not recommend on this experience."
• "I found the waiter there extremely rude."
• "Despite turning up on time we had to queue outside for at least 25 minutes with several others waiting for people to finish their meals."
• "The only reason why I held back one star was, my main was on the tiny portion side and tables were compacted and right next to one another."
• "Avoid if you have any dietary requirements. Very unhelpful despite emailing in advance to be sure there would be options."
• "Despite turning up on time we had to queue outside for at least 25 minutes with several others waiting for people to finish their meals."

Food Quality

Pros:

• "The lamb shank was extremely succulent although lacking depth of flavour."
• "Food was good."
• "Francine’s offers a really good standard of cooking and presentation."
• "The seafood was exceptional and we will definitely be returning."
• "Absolutely amazing seafood, fresh, simply prepared yet full of flavour!!"
• "Food delicious and portion sizes just right."
• "The bill was surprisingly low considering the quality of the food."

Cons:

• "We both opted for mussels for our second course and left really underwhelmed."
• "Slightly let down by over cooked fish and a little cold."
• "Our dishes were heavy covered in sauce and over cooked, especially the fish!"
• "The food was very disappointing, poor quality and tasteless."
• "However I did expect a bit more in terms of creativity considering this was a Michelin star restaurant."
• "I had the main of chicken caesar salad and it was OK, not the best I've had."
• "Had the fish casserole and while there was lots of fish in it, it lacked flavour."

Ambiance

Pros:

• "Lovely warm welcome, cosy atmosphere."
• "The table settings were lovely and decor of the restaurant nice on the eyes and very fitting."
• "Located just off the Main Street being a fairly small venue you might walk past and not realise it being there but we are glad we did!"
• "Attentive, friendly staff and cozy little restaurant."
• "Bit cosy, but we loved the atmosphere."
• "The bistro has a relaxed atmosphere."
• "Lovely atmosphere."

Cons:

• "There was a real issue with flies where we were sitting."
• "Think the interior could do with a refresh."
• "The restaurant itself looks a bit dated."
• "Definitely not one to recommend for romantic evening for couples...go to the fish and chip shop round the corner instead!"
• "Only criticism clam meat is sooo small in this country so not worth the battle against the shells for such a tiny reward."
• "Quite tightly packed tables but warm and cosy ambience."
• "This is a small restaurant so it did get a bit hustle and bustle at times."

Value

Pros:

• "Their prices are reasonable."
• "Fine dining quality but without costing a Fortune. 2 courses and drinks for two people came to just over £50 which is more than reasonable considering the food."
• "And at a head-scratchingly good price for what was delivered."
• "Food was great and price reasonable for it."
• "Amazing food, lovely cosy little restaurant, exceptional staff and very reasonable prices."
• "Superb food and service."
• "The food & the service was impeccable."

Cons:

• "A little on the pricy side, but every penny is on the plate."
• "The only thing that did not impress was the smoked salmon terrine."
• "Seafood casserole was okay, quite a large portion and you have to fight with the crustaceans to eat them."
• "Any reason for not a full set of stars is, I believe its not a step free access restaurant as there were stairs leading up to the restaurant."
• "Only didnt give it a five star because one of the mains was a bit poor."
• "Scallops didn't seem too fresh, salmon starter was pretty but nothing too special."
• "Avoid if you have any dietary requirements. Very unhelpful despite emailing in advance to be sure there would be options."