Kinleigh Folkard & Hayward Chiswick Estate Agents Reviews Summary

Customer Service

Pros:

• "Dominic Wallis, the broker assigned to me, was courteous and humble."
• "Charlie kept us updated with new properties that matched our requirements."
• "Arjuna is knowledgeable and quick to help with any concerns or questions."
• "Charlie managed the purchase of our new home and he was amazing throughout - always cheerful, friendly, helpful and responsive."
• "Ramsey was excellent throughout the sale process from getting us pretty much our asking price."
• "Rebecca Beveridge, the lettings manager, for her constructive help in progressing our rental as quickly as possible."
• "Charlie Hanlon and the rest of the team were very helpful – always available for our questions and concerns."

Cons:

• "At the end of the tenancy our security deposit was held for a month (for no good reason and industry standard being 10 days)."
• "Certainly a very friendly team, however communication between different departments leaves to be desired."
• "The service from the property management dept right through to the lettings dept in the front office has been truly very unprofessional."
• "It has been a terrible experience. We moved into my house in October 2020, and the service from KFH has been totally abysmal."
• "Trying to get a reply to my emails was a bit of a pain."
• "Any works required to the property took months and some were never done."
• "KFH's after service leaves a lot to be desired with very minimal being done by them."

Professionalism

Pros:

• "Fantastic service from KFH! As a first time buyer, had many doubts about the process, and KFH was always available to solve queries and help move the process forward from every end."
• "The team were friendly, professional, cheerful and knowledgeable."
• "Paul from KFH in Chiswick was a true professional in managing the sale of my property."
• "I've been working with KFH for over 4 years now, they have always come through with really good and reliable tenants."
• "We have been hugely impressed with the service from all the staff at KFH."
• "All the team are very professional, friendly and turned out very smart."
• "Our selling experience with KFH Chiswick was swift and stress free thanks to Stephanie, Chris and the team."

Cons:

• "No hard feelings but if I did that in my job I wouldn't keep it long."
• "Please proceed all tenants and landlords with extreme caution as our case will now be escalated to the TPO due to the incompetence of the staff and senior management team."
• "The management team, and Jonathan Munoz in particular, are obstructive and untrustworthy."
• "Pure awful experience with Barney. Bends the truth to suit their agenda and get the tenancy signed."
• "If I could give a lower rating I would. Avoid KFH at all costs."
• "Barney Deacon was condescending, rude, obnoxious, and dishonest."
• "Untrustworthy and Awful company."

Efficiency

Pros:

• "Alex, Barney and Ricardo did a fantastic job in getting the let all set-up, finding and on-boarding the new tenants."
• "The whole process was completed very quickly and efficiently."
• "Renting process was super smooth."
• "Viewings were organised quickly and with ease."
• "The service was fast, in one morning we already had the answer to our offer."
• "The whole process with KFH was smooth and professional."
• "Negotiation with the landlord was prompt, arriving at a decision very quickly."

Cons:

• "It seems I am doing all of the chasing for late rent."
• "The house was in awful repair when we took it (had not even be cleaned)."
• "Do not rent from KFH ever and particularly a managed property."
• "LANDLORDS IF YOU VALUE YOUR PROPERTY AND TENANTS DONT USE KFH CHISWICK & PROPERTY MANAGEMENT TEAM."
• "Avoid these guys like the plague."
• "If you don't absolutely have to deal with KFH, then DON'T!!"
• "We moved into my house in October 2020, and the service from KFH has been totally abysmal."

Agent Performance

Pros:

• "I am so grateful for KFH Chiswick personal especially Charlie Hanlon for all help and efforts with selling my flat."
• "Ramsey & Charlie worked hard to find us our dream home... we can't recommend them highly enough."
• "Jamie at KFH stood out as being the one who didn't just focus on selling the service."
• "The team at Chiswick KFH really were outstanding in helping me buy a new flat."
• "We can highly recommend Barney for your property search."
• "Arjuna Roy, in particular, was very caring and helpful."
• "Charlie Hanlon was by far the best estate agent we had the pleasure of dealing with."

Cons:

• "After being severely let down by another agent in Chiswick, kfh really stepped up to the mark to ensure that we successfully and quickly sourced another property."
• "Other agents often sent through properties that did not match our criteria which can be very frustrating."
• "We had the most wonderful experience working with Charles Carroll."
• "Our experience with Kinleigh Folkand & Hayward was amazing for all the right reasons."
• "Charlie Carroll was fantastic and was more informed than my own solicitor on what was happening at every stage."
• "Charlie worked tirelessly to ensure the purchase of our new house was smooth and easy for everyone involved."
• "I cannot recommend KFH Chiswick enough, from start to finish they have been amazing in what turned out to be a very stressful sale!"