Jacksons Earlsfield Estate Agents Reviews Summary

Communication

Pros:

• "He was always incredibly quick to respond, thorough in his responses, and doing his best to help us with any enquiries we sent his way."
• "Abigail’s exceptional consciousness, efficiency and communication."
• "He really listened to what it was we were looking for and ended up finding us a property in the specific block we had requested."
• "Lauren's service was commendable and she went above and beyond to ensure all specifications were met."
• "Renee is super helpful and informative."
• "She responds to queries quickly and helped us communicate with the landlord."
• "We really appreciated the clear and prompt communication from Komail and his team."

Cons:

• "Getting in contact with agents was often difficult and they seemed to be giving contradictory advice."
• "The communication with Jacksons was also haphazard - and most of the time we did not get the promised weekly update."
• "They lost their spare key to our property (twice), contacted former tenants instead of the current ones on several occasions and tried charging us over £300 in check out fees."
• "As tenants, I would not trust them to sort their internal issues out. They have the estate agent look but not the estate agent details. Poor management."
• "Jackson's use of lettings hub which seems to be bit lackluster and unhelpful."
• "This does not explain why the process seems to be a one sided commitment where the landlord is allowed to accept multiple offers and change their mind as they please without any consequences."
• "Regretted going with them, they cost us time and money. Jacksons deserve zero stars."

Professionalism

Pros:

• "I've found Jacksons to be friendly, knowledgable and professional."
• "Jacksons Earlsfield are truly an outstanding estate agent."
• "I wouldn’t hesitate to recommend them if you are looking for a knowledgeable selling agent in Earlsfield."
• "They have provided a fantastic service in all respects and continue to find us good and reliable tenants."
• "Would highly recommend this well run agency."
• "I would certainly recommend Jackson's if you are looking to buy or sale a property given my experience of them."
• "This is the second time we've used Jacksons and I would recommend to anyone needing a professional and efficient service."

Cons:

• "The listing description created by Jacksons was lazy, and did not adequately describe to what was on sale or the potential."
• "Not impressed... Very poor protection of tenants' interests."
• "Jackson's will ask you for your credit/debt card details before you can make an offer... This is not secure and there are better ways for accepting payment."

Customer Service

Pros:

• "Jessie picked up our file it was a smooth and easy process."
• "He was really easy to deal with, super responsive, accommodating, realistic."
• "Of all the agents we talked with, Aaron was the only one who showed us empathy."
• "Customer service was great and the process was very smooth."
• "Her customer service skills were fantastic."
• "Jerome has been so supportive of and patient with our search for the perfect place."
• "The entire team have always been really efficient, courteous, good natured and professional."

Cons:

• "They also went above & beyond after completion when our delivery firm left some stuff at the old house."

Efficiency

Pros:

• "Lauren did a wonderful job helping us find new home."
• "Harry Proud... sold it within 5 days."
• "Our property Manager Jamie Nash has always been really helpful and quick to resolve any problems with the flat."
• "From start to finish they were very efficient."
• "Paige... always sending me listings that met my requirements promptly."
• "Yasmin was really proactive in understanding our criteria and recommending the best suited properties for us."
• "The last year Jacksons have been the rental agents, Ana and Marta have been very efficient agents I could not have wished for more professional and experienced people looking after my property."