Dexters Lee Estate Agents Reviews Summary

Customer Service

Pros:

• "We couldn't fault the consistent and proactive care that Billy Grimwood and Mark Dixon at Peter James Estate at Lee gave to us."
• "Great service from Dexter this month and more particularly from James and Angel who made sure we were able to rent our flat in a timely manner."
• "Working with Peter James is an absolutely flawless experience."
• "Very impressed with the service!! Not only did they find a tenant for me in 2 days they gave me very professional advice."
• "Overall a very good experience - there were some small setbacks but Cherelle was very quick to sort everything out - and very friendly ! Would definitely recommend."
• "Hadrick provided feedback on how to make a stronger application, he was friendly and trustworthy. Highly recommend."
• "Jordan Henry was extremely helpful and efficient at securing our new flat."

Cons:

• "awful estate agent having no respect for your time."
• "avoiding calls, hanging up on purpose, not returning calls /emails."
• "There were aspects of the property which neither the agents nor the vendor was transparent about in good faith."
• "Feel cheated about the way the state of the electrics and plumbing turned out."
• "Completely unprofessional. Will avoid in future."
• "If you like being screwed over and lied to then go with them, if not then avoid like the plague."
• "Very unprofessional and dishonest estate agent."

Professionalism

Pros:

• "Jacqueline was amazing throughout the process! She was friendly, efficient and proactive, always keeping us informed."
• "Jaqueline was always responsive and became very pivotal in getting the entire chain to communicate on the completion and exchange dates."
• "Alicia handled things after that and she always got back to me quickly, and worked so hard to get everything signed off in a tiny time frame."
• "The robust referencing check has ruled out unsuitable tenants."
• "Excellence and speed of Turnaround with finding a new home and sorting all aspects done by the team at Dexters Lee Estate Agents."
• "I feel confident that I have placed my house in very safe hands for the duration of the lease and would recommend their services without hesitation."
• "They are very responsive and trustworthy with a very professional team."

Cons:

• "They don’t bother to make sure they are covering bills of an empty property they are selling/renting out or to stop landlords to make a new account in old tenants names."
• "Absolutely DO NOT RECOMMEND!"
• "Peter James estate agent have caused us an untold amount of stress... They didn't seem to care much that this was damaging the house."
• "Tried to put extra charges on top after I moved so we had to deal with despite service company."
• "if you in search don't trust those guys save your time. don't waste your time on them. their listings are fake."
• "Terrible service, poor communication, they said they would easily sell my place and were really confident, no offers even after slashing the price."
• "worst letting agent ever!! I was treated really bad as soon as they got hold of the deposit."

Communication

Pros:

• "Every step of the way was very carefully explained, never pushy and with complete ease of process which inevitably allowed us to make a decision on our new rental property."
• "During the process, she kept us up to date on all developments and responded promptly with any queries we had."
• "The team were also clear with what they needed from us along the way and managed the end to end process very effectively."
• "The agent who showed us around the property stayed in touch with us throughout the process and all the staff made the experience that could have been rather onerous an overall pleasant experience."
• "The communication with whole team was easy, they also were nice and polite, helping us with everything."
• "From the very beginning to the completion communication was outstanding."
• "Both agents have been very responsive to any questions or concerns raised, always responding quicker than expected and resolving everything at pace."

Cons:

• "They called me multiple times in the middle of the day leaving message to call them back urgently and they only wanted to ask whether you are still searching or not."
• "number of visits to the property in the name of maintenance and checks, but not fixing very serious issues for months after months."
• "at the end of the tenancy they will trap you every way possible and hassle you not to return deposit."
• "Peter’s approach to email, might cause others to react negatively in the buying process."
• "This showed a complete lack of financial sense."
• "Aaron the agent is a full of lies time waister."
• "When we pulled out of the deal, we confronted them and they gave us poor excuses."