Kinleigh Folkard & Hayward Lee Estate Agents Reviews Summary

Agent Responsiveness and Professionalism

Pros:

• "Jonathan and team have been with us all of the way, exceptionally responsive and very proactive in solving issues."
• "Jade Nash was the first point of contact and she made the whole process very smooth."
• "Jenna was very professional and worked with us to make sure our viewings were safe and informative."
• "Edmund went above and beyond what I could have expected in terms of personalised and professional advice and information."
• "Elliot is so friendly and professional. He recently oversaw the advertisement of our property and around 30-40 viewings."
• "Sarah Gillet was very professional and knowledgeable about the properties in the area."
• "Edmund Abatan was really helpful and prompt answering questions and highlighting what needed to be done."

Cons:

• "Not only was the apartment worn-down and came with countless issues, but our property managers changed continuously during the course of our 2 year tenancy."
• "The only thing that I would note is that the bureaucratic process of the singing a lease was very prolonged and, in my opinion, could be shortened drastically."
• "Initially undervalued our property (difficult property to value) and appeared an expensive service."
• "We rented with KFH and we found the property with mold, fridge with fungus, rubbish in the garden, and no one gave us a solution."
• "I was very reluctant to sell via agency, everything that I was concerned about appeared to occur, initially undervalued our property (difficult property to value) and appeared an expensive service."
• "After 3 months got frustrated with lack of communication, little viewings and no offers."
• "Absolutely horrible experience renting a property from this KFH branch."

Customer Service and Support

Pros:

• "Jade actually took time to sit with me and understand my needs and what I was looking for."
• "Her communication throughout the process was very courteous and efficient."
• "He kept me abreast of every stage of the process and was always there on email or phone if I had any issues."
• "Jade was very professional, patient and punctual."
• "A big thanks to the sales team at KFH Lee and a special thanks to Tate for doing a fantastic work to close a difficult deal."
• "Jade has exceptional work ethics, a rare attribute hard to find in people these days."
• "Jade worked hard all the way from getting views, to showing the property through to final details of getting all the relevant paperwork and information to make the transaction the best for both myself as a landlord and the tenants."

Cons:

• "Don't have customer services."
• "Total betrayal. Crooks who lied to us consistently. Moved in to find half the flat full of the landlords stuff which we they refuse to remove and was not on the inventory. Refusal to carry out urgent repairs. Rude and incompetent staff."
• "After one week we are still waiting to remove the furniture to organise our own furniture and rubbish is still here."
• "I guarantee the positive reviews here are bots. Total scam. Avoid like the plague."

Agent Efficiency and Effectiveness

Pros:

• "We considered going with an online agent which would have meant a lower fee, however we have massively benefited from having a face to face agent who knew the local market well."
• "They achieved a high level of viewings for us."
• "They worked really hard getting buyers through the property and securing a good offer in a tricky market."
• "Jade found me a suitable tenant quickly and along with the tenancy progressors made sure things went smoothly."
• "They managed the sales process superbly, keeping on top of all the documentation, managing timeframes, communicating frequently and chasing down lazy lawyers."
• "KFH found us tenants within two weeks of putting our property on-line."
• "They are very thorough and professional and they did their jobs with a smile and enthusiasm."

Cons:

• "We had several offers and some a significant amount above the asking price."