"High customer service from Ben who was very helpful over the phone initially and always tried to find solutions."
"George has been so helpful & displayed fantastic customer service!"
"Oliver and his team were great - responsive, communicative and professional."
"Very service minded and professional branch with Foxtons in Tooting."
"The communication and guidance was perfect."
"Their responsiveness was incredible."
"The professionalism, communication skills, and attentiveness to my preferences were impressive."
Cons:
"Horrible service from Annabel (lettings) who never kept you in the loop with the landlord as to what was happening with our potential move."
"Do not use Foxtons to manage your property. We have had the unfortunate experience of working with Kadhim who is incredibly unprofessional and unresponsive."
"I had several experiences with Foxtons and not one of them positive."
"Doors were left unlocked and sometimes open after viewings, keys were removed from the property without permission."
"The worst experience with agency I could imagine!"
"Viviana's emails were rude and barely literate (often with grammar and punctuation mistakes)."
"I rented my property through Foxtons and don't think I ever once got a response to my emails without having to chase them up multiple times."
Agent Performance
Pros:
"I cannot recommend highly enough Foxtons Tooting, and especially Ben Ellis who helped me with the whole process starting from the negotiations."
"Shane from Foxtons Tooting is a master at what he does!"
"Hamza was an exceptional agent, honesty and genuine advice was given throughout the process."
"Shane was my agent at Foxtons. Right from the start he was patient and very kind in every interaction."
"I had the pleasure of being served by Dominic Kirby who was very knowledgeable."
"Katie tirelessly sought for the right flat for us and even drove me around to each property."
"Ben Ellis from Tooting was so great at his job!"
Cons:
"BE WARNED that their sales tactic is to go for a high valuation and lock you in for a four month contract."
"After the sales pitch, they did get a few viewings in, but I had to drop the asking price by a lot whilst keeping the 3% rate."
"All they look for is money... Not empathetic at all."
"The whole experience from start to end leaves me reeling from being treated so badly. I feel cheated by sleezy tactics, and estate agents that had little disregard for their customers in order to get a sale."
Property Management
Pros:
"I know Josh Liddall for 4 years. He helped me to manage my property in Battersea and also gave me valuables advices on buying a new flat in Central London."
"I was impressed with Josh's thoroughness in vetting two other potential tenants before securing me a good tenant at a competitive rent."
"Josh rented out our flat in record time and at a great price."
"I recently requested the help of Foxtons Tooting in order to assist one of my landlord clients - who owns a property in their area. The service, and help of Oliver Bendall was fantastic."
"Foxtons sold several properties for us last year and from the very first day until the completions, their team was perfect."
"Gratitude to Foxtons for the smooth sale of our London flat."
"We had excellent service from Viviana Del Greco. She was amazing from the outset and went beyond the call of duty."
Cons:
"Do not use Foxtons to manage your property. We have had the unfortunate experience of working with Kadhim who is incredibly unprofessional and unresponsive."
"Doors were left unlocked and sometimes open after viewings, keys were removed from the property without permission."
"I had a really awful experience selling my property with Foxtons."
"I recently sold my property through Foxtons, and have a 2 star review. I would NOT use Foxtons again and would NOT recommend them to anyone."