Kings Group - Cheshunt Estate Agents Reviews Summary

Customer Service

Pros:

• "Dealt with Shareef, great guy and you can tell he is very passionate about his job."
• "Great establishment, made an enquiry a couple weeks ago. Shareef was assigned to me, and was completely faultless."
• "Hasan was very friendly, helpful and accommodating from our very first veiwing."
• "Daniel and Sam who were our main contacts were always ready and more than happy to help and give excellent advice and support."
• "Sarah Connor has delivered an amazing service from beginning to end."
• "Daniel Wells, OUTSTANDING! From our first contact, he showed me a flat that I fell in love with."
• "Professional and prompt communication by Sophie in lettings. Felt confident in the service being delivered."
• "Sophie was most helpful in helping us rent out my nans house."

Cons:

• "I found working with Kings very slow. I would regularly wait days for email responses and if I called I would always be told I'd get a call back which never came."
• "A few days after we put in an offer for the property, Samik called to tell us that there was a chain on the property."
• "Worst agent on the high street. The staff are children playing estate agents chomping down the phone answering it in such an unprofessional way."
• "Worse estate agent my family have ever dealt with. An offer was placed by my in-laws on a property advertised by Kings Cheshunt. Offer was not put forward to the vendor."
• "This is probably one of the worst Letting agents I have come across."
• "Horrible estate agents to work with. I rented a property from them and they literally have no idea what they are doing."
• "They do not deserve the one star. Avoid renting from this company as you will lose a lot of money like I did."

Property Matching

Pros:

• "Looking for a house to relocate with my family was a bit of a challenge until we spoke on the phone and I briefly told you the kind of house I was looking for."
• "Although I never met you in person nor viewed the house, you selected the BEST house for my family. The house has everything I needed."
• "We recently sold our property through Kings Group, hasan was great throughout the process explaining and taking the time to go through every detail for my parents."
• "I have been property developing for years and have worked with many agents. Sarah Connor has delivered an amazing service from beginning to end."
• "We are very pleased with the Kings support. Thanks to Daniel we have found a dream house and were supported by Charlie through the whole stressful purchasing process."
• "Just wanted to say a big thank you to Sam and Hasan. They went over and beyond with selling my property, extremely professional and helpful."
• "Samik and his team have been so helpful and professional. They truly are amazing with the service they provide."
• "Daniel Wells and Sam from Kings helped us find the perfect property for us. Amazing service, polite and went out of their way to help us."

Cons:

• "We were roped into going with their third party broker even though we already had our own, as 'it will count in your favour of your offer being accepted as opposed to using your own broker.'"
• "We also were not told by her that there was a chain (seller buying a new home) and therefore would take several months before we could move into the property."
• "We’ve just bought our first home through Kings Group Cheshunt. We were dealt with by Samik, supposedly the branch manager, and I have to say, his customer service skills were far below par."
• "Initially, Sarah was good at communicating with us and she was pleasant to dealt with, however very quickly started ignoring calls when things became complicated with the seller regarding a moving date."
• "We were also frequently asked by Sarah to resend documents which had already been sent in the first instance and we felt that this added to the delay of the process."

Process Efficiency

Pros:

• "Gulay the broker made getting the mortgage so stress free leaving us with time to focus on the more important aspects of buying a home."
• "The process from accepting an offer to completion was only around 2 months and Hassan kept on top of all solicitors to make sure everything was up to date to ensure the whole process went through quickly and smoothly."
• "My broker Gulay was extremely helpful too and she was very knowledgable and I had a lot of trust in her. I felt like getting the mortgage offer was the smoothest part of the whole process all thanks to Gulay."
• "We just got key of our new rental property. We have got such a great experience dealing with kings group."
• "Jessica Hammond, Sophie Lyons and Samik Vithlani were extremely corteous, professional and helpful when working with them."
• "Great customer service from Sophie Lyons and Elleisha Ann. Very professional and committed to deliver great customer service to all potential customers or tenants."
• "Sophie was great, she only had my property on her listings for 1 day, before she had seven viewings arranged."
• "We just bought our property from kings group Cheshunt, from the start the agent hassan showing us around was very knowledgeable about the house and local area."

Cons:

• "You need look elsewhere if you want to buy, terrible experience with kings. If you don’t want to be let down last minute, look elsewhere, zero communication, will not keep you updated regarding the process, not professional at all."
• "It has been said that it is quite hard to find decent estate agents. Well funnily enough we managed to find three all working in one office."
• "We were eventually dealt with by another agent and we never heard from her again until we exchanged."
• "We bought a home through Kings Group Cheshunt. The first person we were in contact with from the agent was Sarah Connor."
• "Glad it’s all over now."
• "I attended a viewing with Daniel and he had clearly taken the time to find out detailed information about the property. Always available if I had a query."
• "Delighted with our new home, all thanks to Jess and Sophie from the Cheshunt branch who were both very helpful, professional and made our move go smoothly and less stressful!"