Century 21 Royale Reviews Summary

Customer Service and Professionalism

Pros:

• "They always responded quickly for my requests, and were able to provide constructive advice."
• "I never ever has seen a query been handled with this level of professionalism and ease."
• "Not only are they professional but also very kind and genuine."
• "Tamara and team went the extra mile to complete my sale and I was grateful for their energetic and effective support."
• "Your professionalism, expertise, and dedication to your clients truly set you apart from other agents."
• "Very helpful and excellent customer service."
• "Their communications are their strength especially during the conveyancing process - they told me what was going on."
• "Professional staff with desperate-to-help attitude... they are so different from other estate agents where the staff are so lay back not caring..."

Cons:

• "Worst Experience! Do not Rent a property through this agency!"
• "Complete time wasters."
• "I reached out to them to view a room at a property only to be ignored."
• "Worst service received from an estate agent. The most disgusting and unprofessional behavior."
• "Probably the worst estate agents we have ever dealt with. Full Stop."
• "Had a morning viewing on a property which the agent was late to, then didn't have both keys to access the property."

Efficiency and Responsiveness

Pros:

• "Ms. Tamara Hadid and her colleagues are very nice and indeed very helpful."
• "The century 21 team has been an absolute pleasure to work with."
• "Tamara, Louise and the full team do more than you would expect from a real estate agency."
• "Tamara and her marvellous team have successfully completed two sales and one let in recent months for our family run property development business."

Cons:

• "Once forms were completed for a rental, we simply were ignored by the letting company, with no reason or explanations."
• "After emails, phone calls and WhatsApp messages all of which were ignored I took that as a very subtle hint that I was not to get the room."
• "I was looking for a commercial space and came across their advert on Rightmove. Took them few days to arrange viewing and once I viewed the property, I offered the full rental asking price and offered to pay 1 year’s rent in advance. Two months on and after 4 visits to their office and several phone calls I’m still waiting for the person that deals with that property to get back to me."

Value and Effectiveness

Pros:

• "Many times they have gone above and beyond their service for me personally and lord knows they have saved us from potential issues."
• "Your knowledge of the local market was invaluable, and you provided valuable insights that helped us make informed decisions."
• "Century 21 Kingston - namely Tamara and Rayan, are excellent. Most importantly they got me over my asking price."
• "Amazing service by Tamara and her team. I was struggling to find a buyer for my flat with several of the big name agents but only a few weeks after Tamara took it on, the viewings started flowing and eventually she found me a buyer!"

Cons:

• "The landlord informed me I'd have to move at end of tenancy as they wanted to change the property 8 months before my tenancy finished, then the agency emailed me to renew my lease a month before moving."
• "I reached out to this agency trying to rent a property for a family member. My experience was awful and they were unprofessional repeatedly until I just gave up dealing with them."