Together Dental Cambridge Reviews Summary

Customer Service and Staff Attitude

Pros:

• "Emeli was welcoming and very patient."
• "Suchithra always puts me at ease."
• "Amazing treatment from start to finish. The receptionist was very friendly and welcoming."
• "as usual my appointment went very well and in fact got in slightly early, the staff in reception are really helpful and always polite."
• "Very friendly and supportive. Always talk you through clearly with what the treatment and very helpful with young children."
• "The reception team are excellent and I am very happy with the practice."
• "The whole team is lovely and always been helpful."
• "Reception team were friendly and professional."

Cons:

• "Absolutely horrendous experience. Was referred here for a wisdom tooth extraction."
• "Too harsh, no connection with the patient and make me feel nervous the whole time."
• "Alas a very rude woman on reception really letting the practice down at the moment."
• "Receptionists gossiping in front of patients whilst I waited."
• "Very rude reception, passed the wrong number to the dentist and I waisted my time waiting for the call."
• "I am not happy with the service I received today. I have been unable to get an appointment for a check up for a whole year."
• "Not very helpful. Being locked down in covid times we were all told essential travel and activities only."
• "Very dishonest advertising: claiming that implants cost from £40.95, when, in actual fact this is NOT the cost of the implant."

Quality of Dental Treatment

Pros:

• "She was incredibly thorough and an extremely competent dentist."
• "Was in and out very quick nice friendly staff. I had the extraction about a month ago and have never felt any pain from it didn't have to take any pain killers even the day after."
• "Dr Kunder made a thorough check of my oral health and completed my treatment effectively as far I can tell."
• "No waiting and the dentist explained everything carefully. She kept checking back in with me and my children to ensure that we were feeling ok at every step."
• "Gisella treated me very good with my false teeth which broke in two she sorted me out now I can smile thank you gisell."
• "Dr Gisella is always very friendly. She is professional and thorough when doing checkups."
• "Dr Sheida Nejad and Joanna have given me the best care possible. They have transformed both my smile and my face!"
• "Super friendly and professional service, always making sure the patient is pain free and relaxed."

Cons:

• "Replacement plate provided less than a year ago has already broken once. Doesn’t fit as well as the previous one and permanently uncomfortable."
• "I am very disappointed in the service I received when attending my appointment yesterday 17/5/22."
• "I was in for a checkup, which was quickly completed in less than 3 minutes."
• "Very dishonest advertising: claiming that implants cost from £40.95, when, in actual fact this is NOT the cost of the implant."
• "Now how to improve it, you cant. You know what they say if it ain't broke don't try it fix it."
• "Everything carried out very professionally I don’t think any dentist appointment is going to be that pleasant but it was as pleasant as it could’ve been."
• "In all my 50 years... I have never experienced more fear and shock than when I visited this surgery for a wisdom tooth extraction."
• "Used to be great, but has really gone downhill in the last couple of years, especially with the departure of Dr Lategan."