Wallasey Village Dental Practice Reviews Summary

Professionalism and Friendliness of Staff

Pros:

• "The reception staff were warm and welcoming as always."
• "The team at the practice are absolutely fantastic and so helpful."
• "All staff I have encountered at the Practice have been really nice and friendly."
• "The entire process with Jo was highly effective, resulting in me getting the exact outcome that I wanted."
• "The staff are all always happy and friendly and Ms O'Hare is my favourite tooth fairy."
• "First class staff who treat you like one of the family superb dental care in all areas."
• "Friendly staff on reception and spotlessly clean on arrival."
• "All the staff are really friendly and easy to talk with."

Cons:

• "Absolutely terrible, only interested in money. Rude, arrogant and patronising!!"
• "New dentist to the last time I visited. I can not describe the pain I was caused due to poor advice and unnecessary treatment."

Quality of Dental Treatment

Pros:

• "I didn't even have any tooth pain at home long after the anaesthetic wore off!"
• "My dentist Lawrence talked me through the whole procedure in great detail at every step."
• "The work he did was painless and to such a high standard."
• "I recently had a root canal which is something I've absolutely dreaded for a long time. Across two appointments the staff put me at ease, kept me informed throughout and I felt zero pain at all."
• "Jon and Shannon did such a good job at making me comfortable and checking I was ok throughout my visit."
• "I was expecting the worse, but it turned out to be, what is probably, my best ever visit to a dentist."
• "The dentist and assistant had full PPE, the treatment went smoothly with the dentist explaining each step of the procedure."
• "After years of dental problems... Wallasey village and the lady dentist there is fabulous."

Cons:

• "Inadequate root canals resulting in abscesses in 2 family members. Infections leading to 2 courses of antibiotics."
• "Terrible fillings leaving sharp spots."
• "No money - no treatment. Ergo, if they offer no detailed work for NHS patients, then they should not have any NHS patients."

Patient Comfort and Communication

Pros:

• "Tom and he is lovely. Goes out of his way to put patients at ease, is very friendly and makes any procedure pain-free and as comfortable as possible."
• "Lawrence & Jay put me at ease, their kindness made my visit so much easier."
• "Lawrence was an incredibly patient and gentle dentist who immediately put me at ease."
• "I can honestly say going to the practice is a lovely experience! Lawrence and Jay looked after me so well."
• "The dentist himself was so kind, reassuring and gentle with my small children."
• "I was out at such ease as I was noticeably anxious after my previous experience."
• "So terrified of the dentist, I had not been for over 30 years - however after a broken front tooth, I made an appointment. What a lovely, friendly practice!"
• "Everyone was so welcoming and went that extra mile to make me feel at ease."

Cons:

• "I booked an initial evaluation but the dentist (J He) only gave my teeth the most glancing exam, didn't ask about my history and didn't seem to care about my concerns."
• "I've had many issues with dentists in the past, from not getting the pain meds right (and not being believed about this) to the dentists' attitudes - feeling judged and dismissed, which has left me very anxious and angry overall."