Frost's Estate Agents Harpenden Reviews Summary

Professionalism

Pros:

• "From first visit to value it, through to completion I was reassured I was dealing with professionals."
• "All members of staff we dealt with and spoke to were highly professional."
• "Trudie, a knowledgeable Sales Progressor, who provided support and understanding throughout the whole process."
• "His excellent communication, honesty and calmness throughout have contributed a lot towards the success of this deal."
• "The service from the start was flawless and the level of professionalism was outstanding."
• "They were all knowledgeable and professional."
• "James At Harpenden office, has handled the very complicated sale of our property with the upmost professionalism from valuation to completion."

Cons:

• "Zero knowledge of the property, and a couldn't care less attitude throughout."
• "Absolutely awful! They have no knowledge about their own properties they are marketing."
• "You can also expect unclear, rude demands for monies post tenancy."
• "I've had the great misfortune of both renting and buying through this lot recently, and the best advice I can offer is to avoid at all costs."

Customer Service

Pros:

• "The level of service has always been excellent and i would highly recommend them."
• "Great friendly service from the whole team! We felt we were looked after very well throughout the selling process."
• "They are consistently friendly and helpful, their communications are clear and timely."
• "Lily spent time to walk me through each step of the process and spoke to the landlord on my behalf."
• "They always kept me informed and made the whole process very much painless."
• "Everyone here is very friendly and professional."
• "An overwhelmingly pleasurable experience. The whole team were friendly and approachable."

Cons:

• "Beware."
• "When renting, do not expect any deposit back even if you have the place professionally cleaned."
• "I also made the big mistake of paying £400 for their mortgage 'service', only to end up finding a much better deal by myself!"

Communication

Pros:

• "Lily is so approachable and friendly and very knowledgable about the area and her job."
• "Fantastic Service by all staff - Kept us informed at all times and very quick to respond to any queries."
• "Trudie has been in constant contact, at the end of the phone and has always responded to emails extremely efficiently."
• "The service we receive from Lily is exceptional. She is always honest with us, quick to respond and makes us feel valued."
• "We've been kept updated throughout and queries and questions have been answered quickly and expertly."
• "She has been professional throughout and very responsive to any enquiries we have had."
• "Ronni's ongoing communications are always so on the ball."

Cons:

• "Would not recommend them."

Efficiency

Pros:

• "Within 4 days of the house going on the market we had a good number of viewings and received an offer we accepted."
• "Lily helped us market and rent our four properties. All rented quickly and for the asking price."
• "Got the sale achieved in a difficult market."
• "Great communication and very friendly."
• "The Frosts team were very professional, efficient and helpful."
• "Our house was let extremely quickly and the process of getting everything ready for the tenants was made easy."
• "The property is fully managed by Frosts for a reasonable fee."

Cons:

• "The only thing I would change would be the ease of the final stages."