Address: Foss Islands Rd, York, YO31 7UP, United Kingdom
Rating: 4.2
based on 256 reviews.
Customer Service
Pros:
"We were given first class service from Matt. He was really knowledgeable about which product would be best and fitted the seat for us."
"Patrick was extremely helpful when I visited the store today."
"Everytime I have been happy with the results, their customer service is exemplary."
"Fantastic service every time I've been."
"Kris was polite, professional and helpful throughout our time in the store."
"The staff were really friendly and very helpful. Would recommend."
"The man went above and beyond and I left with everything I needed. Excellent service, thank you!"
Cons:
"Called in for a set of brake pads for a Carrera mountain bike, the sales person on the cycle desk just pointed at the rack."
"Don’t take your bike here if you want it fixing anytime soon."
"Took my bike in for a service that had been booked weeks in advance... it still hasn't been done."
"Have to report the service I received today by the service administrator was less than satisfactory."
"Extremely poor customer service. Staff do not care at all."
"The staff are totally miserable."
"Terrible customer service. I bought 2 bikes for my daughters here. Both bikes had buckled back wheels."
Product Availability and Service Timing
Pros:
"I went in early this morning to have my bike's inner tube changed, it usually takes 20 minutes but David B did it in 5 minutes."
"Alex did a great job with a particular difficult bulb change on my car."
"Received excellent service when I needed my car battery changed."
"Called in today for new headlight for my car, The guy on the counter very switch on new exactly what I needed processed my order and had a young tech fit it straight away."
"Quick, efficient, great advice, all round good service."
"Great! I had a Pioneer infotainment system installed at the York branch and the installation and service was impeccable."
Cons:
"Great customer service as always here so this isn't the staffs fault so they all get 5 stars but not able to get the bike I want as out of stock everywhere.....click and collect 0 home delivery 0."
"We had a slot booked for 11.30am to collect our E bike... My husband turned up after a 6 hour shift to be told it would not be ready until 3pm!!"
"Following a previous bad review I left, Halfords replied on Google Maps with steps to contact someone. However, they never replied to the message I left them privately."
"Two weeks later I get a text alert to say it's ready."
"Why give a time slot if you are not going to stick to it?"
"I was told it would take 3 weeks for the work to be done. 3 weeks had passed and I had heard nothing."
"After waiting 9 days for an appointment to service and repair my bike. I take it in, for nothing to happen to it for 3 hours."
Staff Attitude and Professionalism
Pros:
"Hear bad stuff about Halfords all the time. But every single person I’ve spoken to here has been absolutely excellent."
"Massive bigup peace and love to Finn and the team here at Halfs. Exceptionally talented and skilled bunch."
"I was served by a very helpful respectful gentleman who advised me which wiper blades i needed and arranged for someone to fit them for me."
"The staff are brilliant, I drove over some black ice on Tuesday, smashed into the curb and bent my lower suspension arms, even though they were incredibly busy they looked at my car within hours ordered the parts and fixed my car within the same day."
"The team showed exactly the right response to the issue. They communicated the problem really clearly and kept me updated on progress."
"Everyone cheerful, willing and very helpful."
"He listened to what I wanted and was able to provide incredibly informed advice."
Cons:
"It was an experience to forget. There were 4 attendants in the store (bicycle section), all of them very sulky and even being rude to customers."
"The staff that work downstairs don’t care and they don’t treat customers properly."
"Staff are incredibly rude and disinterested."
"Very slow service. The staff is boring and uninteresting."
"Shop is dingy & dark, also poorly laid out."
"Really poor. Went in with the full intentions of buying a bike today. Not one sales assistant around to help unlock the bike."