Address: 491-499 Edge Ln, Old Swan, Liverpool L13 1AA, United Kingdom
Phone: +441512305570
Rating: 4.4
based on 233 reviews.
Customer Service
Pros:
"Dave and Callum made my day."
"Fantastic, within seconds a staff member (Luke) asked me if I needed help and took care of what I needed for my motorbike."
"Great friendly and knowledgeable staff very happy to help and answer any questions that I had."
"Really great staff, nothing too much trouble!"
"The delightful Trish helped with the logistics and even came to find me in Costa across the road to get my car key."
"The people in this store were amazing, so helpful and friendly."
"The staff were very kind and courteous whilst working very hard."
Cons:
"Do not buy a caravan leisure battery from Halfords (Edge Lane, Liverpool). It was obviously faulty but they have refused to honour their legal 'fit nor purpose' obligations."
"It's quite basic. Few staff. Hard to find what you are looking for."
"Order brakes pads from edge lane collect 21.48 last nite left till today they not even in store spoke to somebody nothing they can do asked for manger not available."
"I Stood there waiting to buy a tube for my bike for ages and many people kept queuing behind me in the end I left."
"Don’t get your dash cams fitted here by Kyle a don’t care attitude left tools in car took 2 hours for a 1 hour job."
"1 person on till so long queues and people getting frustrated."
"Very bad experience. The person who is in the customer care (billing section)...straightaway rejected."
Product and Service Quality
Pros:
"Fixed my broken bulb at half the price I was expecting and gave me a free vehicle inspection."
"Exceptional service - I've never had a bad experience here. Always a lovely atmosphere and friendly staff."
"Thank you for your persistence and good nature - I certainly got my money's worth."
"Absolutely incredible customer service!"
"With the snow this morning, my front wiper just disintegrated :( Halfords Edge Lane brilliant 15 mins bought and changed."
"Needed a light bulb changing on my car today vw passat, the guy who changed it was a credit to the organisation, very professional and had my bulb changed before I knew it."
"Got a windscreen chip repaired and was met with a friendly, informative and professional quick service."
Cons:
"very disappointed with level of service in store that meant long queues outside.. Halfords never again for me."
"Used their service to replace a headlight bulb. The guy who worked on it struggled to take out and replace the bulb."
"I've just realised looking at my e-receipt that my bulbs were £3.99 each and it was £18 to fit them....Im glad I'm sat down and not standing up or I'd fall over...its something I'd struggle to do myself because of my man size hands but jeezus that's a rip off for a 2min job...sort it out halfords"
"This is the second time I have been ripped of by Halfords. Won't be going back there again."
"Very very bad experience with the bike stuff, it’s clear that they don’t want to help."
"Stay away from halfords do not buy bikes from here they have no parts for your bikes so they cannot fix any problems."
"Most unhelpfully place I have ever been to."
Staff Attitude and Helpfulness
Pros:
"Fella who helped me out today was excellent. I had a bike health check and had my brakes tightened, gears fixed and extra parts fitted. Friendly service and got the job done very quick."
"They were great helped me getting the bike checked took it to the second floor for me as I had a pram as well can't compliment them enough the nice gentlemen who helped with the bike and the lovely man who serviced my son bike."
"This Halfords store is typical of this chain selling a wide range of parts and accessories for cars... the staff are always knowledgeable and helpful."
"Staff are great. However, their computer systems did not register my test ride so I had a wasted journey as the e bike had not been charged when I arrived."
"Was helped out instantly."
"The staff at Edge Lane Liverpool went out of their way, I can't thank them enough, they were amazing and I will now shop there in the future for all my car needs because of their OUTSTANDING customer care 😊👍👍👍👍 they deserve 10 stars."
"Staff our very competent in their job role', very polite and understanding."
Cons:
"Wanted to pay for an item and stood at the counter. Three lads ignored me standing behind the till."
"Had an awful experience in this store today. at around 2pm. I was looking to purchase a hybrid bike for around 470. Something to get me up the hills faster. However the staff were very unhelpful and looked like they weren't bothered to help me."
"It was taking a considerable amount of time and I received no apology."
"Standard Halfords, has the bits and bobs you can expect, typical no staff to help, have to go to customer service area for queries."
"Pathetic customer service and they act like they are so busy and customer stands there like a fool."
"Awful, waited 10 minutes for another member of staff to appear to serve a lady who was there before me to get my click and collect by which time there was a rather long queue."
"Very slow service - not the staffs fault however! Took me a whole 40mins to get served & out of the store."