Halfords - Wakefield Reviews Summary

Customer Service

Pros:

• "The lads behind the counter really knew their stuff."
• "Outstanding service from beginning to end! The advisor was exceptionally helpful, knowledgeable."
• "Fantastic customer service!"
• "I am so impressed with the service I received."
• "Both Ladies who were working last Sunday were absolutely spot on & couldn’t help enough."

Cons:

• "The lady had ZERO knowledge of the car seat. Couldn’t tell me anything about any we had chosen."
• "Muppets ran brake cable all the round the head tube whilst building the bike."
• "Left my car for the whole day to fix my driving belt...nothing was done."
• "Useless...not by any means the first time this has happened when ordering to collect and finding they have given me the wrong item."
• "If you want to get terrible customer service and staff who have no people skills then come to this Halfords."

Product Knowledge and Assistance

Pros:

• "The young lady at the counter was so helpful. She sorted my key fob out and managed to put a new battery in."
• "Had chip in windscreen repaired. A very professional job done."
• "Adam helped us decide which was the best product, well informative conversation."
• "I went in for a tool locked in a cabinet. I found Richard and he opened that cabinet and sourced the tool I was wanting."
• "Had a dash cam fitted today by Adam. Really pleased with the expert installation."

Cons:

• "When asking questions to the lady she answered them incorrectly, for example telling me children can only rear face until 15 months."
• "Purchased dash can. Told there wasn’t a parking hardwire kit available. So Sold me a normal kit, when checking with Garmin there is a kit to order."
• "The only thing that got serviced was the gears which to their credit runs smoothly and efficiently."
• "Planned on fixing bike this afternoon and maybe a ride out but that's ruined now."
• "I got a lot more than I was expecting from Halfords if I'm honest. I was expecting run of the mill, and ended up getting excellent customer service from Alex and the team."

Pricing and Charges

Pros:

• "I was called within the lead time given, not charged and able to collect easy enough."
• "The price was good especially as I received discount for being a blue light card holder."
• "Got a quote today to replace a light cluster on an MX5. £450 wanted! I've managed to buy one new for £135."

Cons:

• "Had to pay an extra fiver for the clerk to remove my old wiper to get the correct 'clip' type and then fit the new one."
• "£98 for a car battery??? Bought only because I was desperate."
• "Did M.O.T last year, was just charged extra £12 for numberplate bulb change."

Overall Satisfaction and Recommendations

Pros:

• "An absolute pleasure shopping at Halfords for a new bike for my 12yr old son."
• "Fantastic staff at both stores. We bought an e-scooter from Wakefield shop."
• "Halford has an excellent selection of car accessories and service. I have gotten my dash cam from there and paid to have it installed."
• "Top class service all the time here. Staff team go that extra mile for you."
• "I received an email for a free winter check. It came at the right time because I noticed I had a brake light out."

Cons:

• "Very disappointed today. Ordered roof box and bars... Parts not in. May arrive in the morning, may not."
• "Very poor policy on we fit car parts! Went to check car headlight bulb...different staff at the counter said no you have to buy in store to fit."
• "The worst garage ever. When the problem first needing resolving, they jumped to fix it asap due to being paid for the job."
• "Hopeless. Today I was booked to have my dash cam refitted in a new car, Halford's had fitted it to my old car. They took the payment from my card before the work was started."
• "Absolute joke. went in as i needed my bike fixing. not a single staff member other than 2 at the front talking to each other."