Address: Turner Rd, Worksop, S81 7AE, United Kingdom
Phone: +441909249482
Rating: 4.3
based on 93 reviews.
Customer Service
Pros:
"I recently bought a used Ford Fiesta from Alex. His customer service was excellent and he ensured the car was ready for pick up."
"Duncan was very helpful and kept me informed every step of the way, I would not hesitate to purchase from Perrys again."
"The other sales person was happy to help out in order for my sales person to complete his job and I really appreciated that."
"Couldn't thank Nigel enough he's been a pleasure to deal with a true gentleman."
"Sales exec Luke dealt with my purchase request very effectively."
"Louise, who was nothing short of an angel. Friendly, professional and leading the way on customer care."
"Both Scott and Matt went above and beyond to help me finance the car."
Cons:
"The customer service was shockingly unresponsive; they wouldn't even bother returning my calls."
"When I called, I was told someone would be in touch. This was repeated 3 times until after 72 hours with possession of my car where I made a complaint on the Perry’s website."
"Can never get hold of them. They never call you back."
"Finally I called them close to end of the day and they said they still hadn’t priced or finished."
"customer service is terrible and ill never trust the vehicle service department again."
"Wouldn't even give you one star. Switchboard are rude. Never get phonecalls to sort my car out."
"Had our car for several issues all day today. No update at all during the day."
Vehicle Quality
Pros:
"I bought a used Ford motor, which was in a noticeably good condition."
"Very happy with my new car, got the deal i wanted without too much bartering with the salesman."
"This is our first Ford and it's the best car we have had by far."
"Mathew the salesman was fantastic everything we asked to be done to the car was done to a very high standard."
"Bought a great car at a fantastic price."
"Over the moon with my purchase, was shown all the different parts of the car."
"Just bought an Hyundai Santa's Fe from Perry's Worksop. Very pleasant experience from Luke Kilby looked after us from start to finish."
Cons:
"The day before i was to pick my car up perrys rang to say one of the wheels had a bad scrap on it."
"Front light bulb on my Kia needed replacement a few days after purchase. Allegedly ordered replacement part 5 or 6 weeks ago."
"within a few days the hand brake failed and back brakes were stuck on."
"Less than 6 months after purchasing the car, the engine warning light came on and another two warning lights."
"Perrys Worksop absolutely shocking, brought a car from Worksop a week in cars been vibrating + knocking & juddering while braking."
"Saturday front tyre low pressure blown up Sunday on A1 front tyre split round rim."
"The car I was sold only 9/10 months ago has had nothing but faults."
Sales Experience
Pros:
"Phoned up on the sat morning to enquire about a car,test drive sat afternoon paid for it ,picked up Monday,no pushy salesman."
"the guy that helped us was very knowledgeable and not pushy."
"Great service as usual from Gary- very patient and knowledgeable. Love my new car wasn’t what I originally went in for but so pleased went with this option."
"An absolutely fantastic service by the Perrys team!"
"like to thank Alan robinson for making buying a used car a pleasure."
"Amazing!! Loved the place and service! People more then helpful!"
"The whole experience with Perry's was superb and I’d be happy to recommend them to anyone."
Cons:
"Regret buying from here and wont be doing it again."
"DO NOT buy the warranty, it doesn't actually cover you as it seems."
"Perrys Ford at Worksop have somewhat lost the art of the personal touch, loyalty means nothing."
"I should have listened to my gut and read some reviews as I have found out, on collecting my card at 4:50pm on Friday evening (having been told it was all ready to collect) that my car had in fact failed the MOT."
"we will never use these again, awful customer service and attitude."
"Felt under pressure from the start, found a car we liked and would have pursued it, but the high pressure to place a deposit on it and lack of information put us off."
"The salesman was very nice and personable but the pressure to buy was absolutely shocking."
After Sales Service
Pros:
"After your cars service it comes with full AA breakdown cover for a year."
"Perrys Worksop - Very easy to deal with. First class sales team."
"Pleasant to deal with, prompt to reply to phone calls or emails, excellent service from the start."
"Perry's worksop. Have been going now for nearly 2 years and they are awesome and trustworthy."
"Excellent customer service, great communication throughout. Nothing was too much trouble, so helpful."
"Courteous, knowledgeable reception staff and I am always contacted during my service and MOT."
"An excellent customer service if there is a problem its sorted without a fuss."
Cons:
"Ford mondeo went to Perry Worksop for a safety recall, was told a health check would be carried out on the vehicle... Got the car back no health check paperwork or email."
"After sales and customer service very poor, will never buy another vehicle from this dealer."
"Also the handover to the vehicle was poor nobody showed us to the car (always a nice touch) in case I wanted to ask any questions regarding how some things worked."
"They also forgot to report what happened with the vehicle recall."
"Would not use for any service issues. Had a warranty assessment on 5 July and eventually got appointment in September for work done."
"The extended warranty isn't worth the paper it's written on."
"recently had my van serviced at worksop, was sent out with a fault on the hand brake cable to which they never notified whist being serviced."