TrustFord Bradford Ford Store & Transit Centre Reviews Summary

Customer Service

Pros:

• "Trust ford disability advisor possibly the best advisor I’ve had in the past several years would be a asset to any company just glad this occasion it’s ford went above and beyond without cuttin any corners kept me fully informed of progress thanks ford"
• "Danyal was very professional and efficient. Was kept updated from order to collection."
• "Danny@trustford Bradford was fantastic from first showings through ordering and collection, excellent customer service."
• "The level of customer service I received was without fault."
• "I recommend TrustFord Bradford, the staff were very warm welcoming and provided a fantastic service."
• "David Palmer updated me every month on the progress."
• "The salesman did everything he could to ensure he gave me the best price."

Cons:

• "Very unhelpful sales man. Said the keys weren't available for one of the cars I wanted to have a look at."
• "Went in to purchase new car with my partner today, no acknowledgement by the two staff members near the entrance. Browsed for a good 10 minutes and no sales staff approached, so left."
• "Went into Ford to get a quote for body repair work, and spoke with who I was told was the repairs manager - extremely rude and unhelpful gentleman."
• "Well! What a great dealership it used to be! Now all the knowledgeable people who knew the brand technically etc have been made redundant, we are left with 20 year old after sales manager’s side kick who has NO IDEA about cars or management!"
• "Absolutely disgraceful customer service... Agreed a deal to buy a ford fiesta with sales executive Andy champion... Mr Adil Hussain came into the office and told me I could not have the car for the agreed price."
• "Really poor in store customer service. when ever i go in to order a part, one of the customer service specifically the lady with blue dyed hair is always in a really bad mood, speaks with a very bad altitude and sometimes even unresponsive."
• "Called in yesterday to look at a lower priced run around...walked into the used sales office to be confronted by offensive language being used in a back office, salesperson never introduced himself - busy eating - just handed over key and said 'it's on the front row' - complete disinterest from salesperson."

Vehicle Purchase & Delivery

Pros:

• "Would like to thank Mick on service team for all the help and support, and looking after us well everything was getting resolved."
• "Went to view and discuss mobility cars and couldn't have felt more welcome."
• "We would highly recommend Trust Ford Bradford to others."
• "Just ordered our motability car from dave the ford motability guy. The man is a star, no pressure and no fuss, great advice on cars and an all round good guy."
• "Business manager Donna was just great sorting out the finances too."
• "Bought a brand new Ford Custom Transit, so pleased with the service provided by the staff at Canal Road, Bradford."
• "The whole process of selling my car to Trustford and taking possession of my fiesta was smooth and thorough."

Cons:

• "So because of this Ford dealership my daughter has not only paid a large sum for a new car but has also paid £240 in insurance fees, £180 in road tax and £35 in diesel for a car that’s no longer hers."
• "The experience itself was lovely until she signed all the papers and it all turned upside down."
• "Orded a new van from Trust Ford at Bradford in February 2021. Finally arrived in November but it was wrong to what I’d orded. It can with a tow bar that I never orded and no reverse camera that I did order."
• "The car went back 4/5 times because it hadn't been repaired correctly."
• "Appalling service. Due to pick up my new car only to be told it' had not arrived."
• "Ended up returning the car and getting a refund due to mis-selling. Awful experience."
• "Bad day at Trustford Bradford no phone call to say car was ready after Mot and service."

Vehicle Maintenance & Repair

Pros:

• "All the guys at rapidfit are good too, quick service, good value for money, peace of mind of using main dealer."
• "Recall to proactively address a known issue with my Galaxy, handled quickly and efficiently. The service team are always very professional and friendly."
• "I regularly get the car serviced here and they are very good. It's a big garage, and I can usually get hold of the technician if i need to discuss issues, and they also share a link to a video of the work."
• "The car had been valeted and polished, looked great."
• "I have serviced my car here for nearly 3 years and it is always a pleasurable experience from start too finish."
• "Excellent service from all staff yesterday. Several people pulled out all the stops to keep me on the road."
• "Truly excellent service from start to finish. My new Ford Kuga was ordered and purchased entirely online without a visit to the showroom."

Cons:

• "Not one mark had even been attempted to be fixed."
• "We noticed quite a few clusters of scratches."
• "Since then every engine issue I've had with my car has been traced back to the botched repair work."
• "This is worst than a back street garage have your vehicle for weeks had my van for months. They dont own a courtesy vehicle if they do they keep it for staff. They avoid warranty work."
• "Had my car repaired has water ingress leak in the boot because of botch insurance job they did."
• "They missed dangerously worn driveshafts after the vehicle had been on their ramps and been test driven by two mechanics."
• "DO NOT take your car here. I have had mine repaired by trustford bradford as an insurance job; countless things wrong with it since it has been returned."

Customer Experience & Satisfaction

Pros:

• "10/10 for everything."
• "Sharaz is the ultimate car salesman for Trust Ford, the best I have dealt with in over 25 years."
• "brendan sales rep i was assigned to was absolutely amazing, Top quality service, Keeping me up-to-date with the progress and has gone above and beyond every decision I’ve made."
• "Definitely recommend. Really good experience and brilliant customer care. The team were very helpful, particularly Katy who helped me find a used car. She went all out to make sure I found the right car and was just fantastic."
• "Highly recommend trustford for your Motability car needs... Special mention to David Palmer. Throughout the process he’s explained everything brilliant."
• "One of the best dealerships I've been in, really helpful and polite staff."
• "Great service and a cracking deal made on a near new BMW 1 series. Relaxed and friendly staff yet professional and fulfilled promises."

Cons:

• "Pre-booked appointment ONLY to top-up Adblue. Like adding fuel, suppose to be quick thing. TrustFord booked appointment for 7:30am, where technician not available until 8:30am."
• "Four stars not five because of the second helping of extras being pushed on us."
• "Absolutely appalling rubbish service come in was treated like a second class citizen because of my colour."
• "No means No, will you please stop harassing us in to buying/leasing a new car from you??"
• "Considering the history of the name, this site does not live up to that. Lack of interest in dealing with an issue, constantly picking up the phone and hanging up."
• "People polite, but prices exorbitant. They say as a dealership the Ford company sets the prices."
• "Overly aggressive sales people, my wife and I visited to enquire as to costs with a view to possibly purchasing a vehicle."