Evans Halshaw Ford Preston Reviews Summary

Customer Service

Pros:

• "The team at Evans Halshaw were great... Found a car to suit my needs and delivered great customer experience would highly recommend."
• "Dave made the whole process of buying my first car so quick and easy."
• "Josh was the best salesman I think I’ve ever dealt with, professional every step of the way and nothing was too much trouble for him."
• "Ryan Smith has made the experience of buying a car an absolute dream from the moment I walked in."
• "Mark went the extra mile and it showed."
• "Ryan went out of his way to make sure we were happy and kept us up to date at every step!"
• "A great experience from start to finish. The salesman Haydn Pullman was a pleasure to deal with."

Cons:

• "Awful customer service. Twice I was booked in for an issue with my air conditioning. Twice let down the day before."
• "Non-existent service. Had an appointment at a set time, we were told to wait 5 minutes to be seen. 40+ minutes later we were still waiting."
• "Senior staff rude arrogant and antiquated."
• "Customer service is appalling."
• "Beth within commercial sales couldn’t wait to get me off the phone and was quite simply rude."
• "Staff all seem to say different things and are rude. Some training would help."
• "The customer service was non existent so bad that we cancelled the contact as we would prefer to be car less."

Car Quality and Condition

Pros:

• "The car is fantastic 👌👌"
• "We can't thank JD enough for the help he gave us with our new car."
• "Just purchased a 2017 focus st from Evans Halshaw, the service was brilliant."
• "We collected our new Ford puma on Saturday and I’ve got to say how impressed I am with it and the customer service we got from Ryan (smith) and Mark (hindle)."
• "I bought it mainly for my photography business and it's very spacious for all my props :)."
• "The car is amazing and I could not be happier."
• "The car was thoroughly checked and prepared before purchase and I’m confident, with the excellent Evans Halshaw reputation, that the car is as described and in as-described condition."

Cons:

• "Awful experience. I had a motability car through this dealership. It broke down after 5 weeks of driving and required a new engine."
• "Air con doesn’t work am being told it will be £800 minimum!"
• "This place happily sold my stepdaughter an unsafe car."
• "Every tyre is different with different tread depth left, and one of the tires is so dangerous I made her replace it immediately."
• "I brought a car from this garage and had to return it within 4 months due to a knocking noise."
• "Visited to look at a car seen on the website, car in a disappointing condition given it hadn't just arrived."
• "The car had 2 MOT fails on it so how could it have passed an MOT is beyond me."

Value and Pricing

Pros:

• "I got a fantastic trade in price for me old car which was literally at the end of its ‘life’."
• "Excellent service, not pushy salesmen but relaxed. Got a good deal."
• "Nothing was too much hassle and I’m even saving £50 a month!!"
• "Mark and Andy are always great to deal with, really friendly and will always go above and beyond. After receiving a call to say our cars were in equity, myself and my husband went back and have ended up trading in and getting a great deal on our new cars."
• "We were well looked after by Damian, who found the car with the spec we had been looking for, at a fair price."

Cons:

• "Inconsistences in the Group regarding 'Customer Care Pack' costing £99 with Preston EH saying it is compulsory extra so you cannot in fact purchase the vehicles at the advertised price, others dealers in the group say it is an optional extra."
• "They got her to pay a £99 delivery fee, and then also added it to her finance agreement. When questioned they said they would take it off her deposit, but that's not okay when she will pay interest on that £99! Scam!"
• "Although we buy nationwide we will avoid using this dealer as do not agree with their business practice, not impressed"
• "We buy a lot of vehicles and have found that they purposely overprice new vans / cancelled orders with the intention of fleecing customers."
• "I booked a service online with Ford and was quoted £192. When I paid they tried to charge me £215."
• "Purchased a car from here six weeks ago. Salesman told me and my wife before purchase comes with 12 month MOT. Later we were told not the case and we must have got crossed wires!!"
• "Got extended warranty for handbrake light that keeps coming on to be told I have to pay £50 upfront to drop the car off!"