Burrows Toyota Worksop Reviews Summary

Customer Service

Pros:

• "Very helpful and trying to match the product to the customer, not just sell the most expensive car."
• "Dan was extremely polite, knowledgeable, helpful and friendly which made the car buying experience so easy."
• "Firstly, I wanted to express my heartfelt gratitude to you, Leonardo, Abbie, and the entire team for your outstanding support and assistance during my recent purchase of a CHR car."
• "Service was top notch. Also had the pleasure of meeting Jade and Abi who were both so lovely!"
• "Abigail is absolutely awesome, so friendly, professional and not in the least bit pushy."
• "Very impressed with the whole experience at Burrows Worksop, Abbie was so professional from start to us getting our Corolla GR Sport."
• "I am pleased that I bought a car from the Toyota GB - Burrows (Worksop). Jack, the sales representative, helped me and explained the process systematically."
• "Absolutely amazing people at Burrows Worksop. We just purchased a Toyota Aygo, the all transaction we dealt with Laura ,very friendly, POLITE, and full of knowledge."

Cons:

• "I'd give zero stars if I could. Yesterday (11.4 23) placed an order for a CH-R with salesman Dan Holmes in Worksop. Lead time on vehicle, one month. Today, now order is placed, lead time jumps to September....unscrupulous at best."
• "Staff (middle aged male) kept asking how much i wanted to spend then pulling faces when i finally said my price, tried getting us to buy brand new £25,000 and above cars, not helpful at all, taking custom elsewhere."
• "Horrendous customer service and plenty of incompetency. Please avoid at all costs."
• "Horrendously let down. After 2 visits, test drive and listening patiently to sales pitch I was ready to buy only to be told that they would not honour the price the car was advertised at. Appalling customer service!"
• "Sold me an accident repaired car as an ex-demonstration model, they lied it was intact until an expert revealed their dishonesty."
• "Never use this garage!!!! I purchased 2 used Toyota's from them - the first, the engine developed a whining noise, which transpired to be worn pistons, as the previous owner had driven the car for 2 years with no oil change!"
• "After being given a part exchange price on their site in which my car exceeded their criteria and offered another £500 if bought within the time limit, only to find that the figure offered by the sales manager was £3000 less including the £500 bonus."

Product Satisfaction

Pros:

• "We recently purchased a new Toyota Yaris Cross from Burrows Toyota in Worksop and it was a 5 star experience."
• "The C-HR is an amazing car and I loved it the moment I saw it. I highly recommend anyone and everyone to buy from Burrows in Worksop."
• "Excellent service, from the moment we got there to the completion of the sale and collection day, Warren was a pleasure to deal with and a credit to his company, polite welcoming and knowledgeable."
• "Delighted with our Yaris hybrid. We were given a good price for our old car and a finance plan which suited our needs perfectly."
• "The purchase of our Toyota Yaris was faultless from start to finish."
• "Absolutely love my new car! Me and my partner have had 3 cars through Toyota Worksop now and had Warren each time to talk me through it."
• "We have known Burrows Toyota Worksop for nearly half a decade. We purchased our Auris in 2018 and we never had a single problem with the car. It was absolutely reliable."
• "Bought car from Toyota two years ago Corolla GR Sport, enjoyed it that much went back and bought a new one. Abbie at Burrows Worksop, really helpful, she really took the stress out of car buying."

Cons:

• "This is the only car we have ever bought from a dealer that had not been serviced prior to delivery."
• "Asked for a full service (at £340). Pointed out that front headlight needed attention. When I collected the car, I was told that a technician had looked it over and there was no problem."
• "Had a flat 2.5 miles away with no breakdown cover and the garage were fantastic. They advised us how to use the sealant over the phone and then came out with a spare and replaced the tyre straight away."
• "I took my Toyota down to burrows after my local garage had identified a problem with the oxygen sensor, which had triggered a couple of warning lights."
• "Never use this garage!!!! I purchased 2 used Toyota's from them - the first, the engine developed a whining noise, which transpired to be worn pistons, as the previous owner had driven the car for 2 years with no oil change!"
• "After being given a part exchange price on their site in which my car exceeded their criteria and offered another £500 if bought within the time limit, only to find that the figure offered by the sales manager was £3000 less including the £500 bonus."
• "Sold me an accident repaired car as an ex-demonstration model, they lied it was intact until an expert revealed their dishonesty."