Taco Bell Reviews Summary

Staff Friendliness

Pros:

• "the (very friendly) staff offered a bottle of water, without charge, instead."
• "Firstly the staff are friendly and pleasant, no issues there."
• "Very friendly and helpful. I'm not savvy on the self order machine, so the server helped me."
• "The gent at the drive thru was clear, very polite and generally very pleasant."
• "the staff were the best part of the experience."
• "The staff are great. I went during a busy time, but always check your order before leaving as I was missing stuff out of my order, but staff got it sorted quickly."
• "Everything was delicious and we was both happy with the cost and portion size. Staff were pleasant and the food was cooked fast."
• "The ladies were very nice helped me in and out of the restaurant with my pushchair and brought my food to the table so I could feed my baby."

Cons:

• "The only star is for the poor girl at reception was new and was left to her own devices by the manager on the day, on her first day."
• "Nooneis making these reviews up. Unfortunately it is the truth. This Taco Bell is ruined by the staffs efforts. They appear to have no sense of what customer service is."
• "Your staff are slow, miserable and have not been trained... sort it out."
• "Staff stood around not doing a lot apart from gossiping."
• "Very young and inexperienced staff which does show, but could improve with time considering the restaurant is quite new!"
• "The staff seem nice but don’t seem very experienced, customer service skills weren’t great."
• "The food took awhile to come out and the customer service was slightly lacking."
• "No staff leadership. Needs sorting out fast looking at all these bad reviews."

Cleanliness and Hygiene

Pros:

• "Our first UK taco bell.... lovely hot food. Quickly delivered. We ate inside, the inside area was spotless clean and tidy."
• "Friendly atmosphere and good food but we’re gossiping for so long that my one burrito took 15 mins! I was in a rush so a bit inconvenient but for somewhere new not too bad."

Cons:

• "Our table was dirty (as was all the glass here - this place was in need of some windolene), we had to ask for napkins."
• "few of the tables needed cleaned but there was only a few customers in eating."
• "On arrival every table was dirty. I had to ask for our table to be cleaned as there was dried on sauce on the table."
• "Never been to a taco bell before. Food was very nice but cold not sure if that is how its ment to be. Cleanliness was a little laps for our liking."
• "Absolutely disgusting. Members of staff were eating while cooking food and didn’t change their gloves. Rubbish and dirt all over the floor, no clean tables."
• "My goodness- it's awful. It's dirty (both in the kitchen and out in the seating area)."
• "Would have loved to have given a review on the food however after waiting 1 hour in the drive thru only to be told it would be another hour, trapped until a clear escape via KFC was possible. Staff extremely incompetent and rude."
• "Service was poor, no napkins provided place was dirty tables wasn't clean."

Food Quality

Pros:

• "The crunchwrap supreme never dissapoints, fries were nice and hot."
• "Food was excellent as always."
• "The food was .. as per the pictures.. a great experience."
• "had the classic cravings family meal for 4, and it was the perfect size. everything was hot and delicious."
• "The food was very good though so that makes it a lot better."
• "Great food. However slow service. Dirty seating area and faulty drinks dispenser."
• "The food was delicious, prepared quick and was very, very fair priced."
• "The volcano burrito meal which was nice, a bit tight in the fries & the taco."

Cons:

• "The kids had a taco and a baby quesadilla: the quesadilla was ok, but the taco was more lettuce than anything else."
• "The food was utterly poor. Next to no meat in it, only some tomato chunks thrown in."
• "Food was mostly cold .. fries and a couple of the wraps .. one chicken wrap was hardly any filling."
• "If you want to be hugging the toilet all night and things coming out either end then by all means pay them a visit. 3/3 people that ate here are now sick."
• "The food was terrible. So salty and unhealthy and tasted fake."
• "Really disappointed in this particular Taco Bell franchise. I went inside to order takeaway and it took half an hour to receive it. By the time I got sat in my car it was mostly cold."
• "Presentation was terrible. Food items appeared to be just thrown in the bag. Churros were missing and the food was not hot."
• "Absolutely useless. The food never arrived after 2 hours of waiting."

Service Efficiency

Pros:

• "Service was quick which was nice."
• "Quick service, tasty food. An excellent better option to McDonald's."
• "Tried the drive thru on Friday and waited about 15 min to place order, then picked up the order and left 45mins after first arriving. Staff were pleasant but speed of service is appalling!"
• "Quickly delivered."

Cons:

• "15 minute wait at the drive through, despite just 2 cars in the queue."
• "Indoor service is a long second fiddle to the drive through for speed."
• "Food was good but service was not the best. Stood at the counter for 5 minutes and the staff just ignored us giving all their attention to the drive thru customers."
• "Waited 25 min in the drive through for them to get my order wrong."
• "Absolutely awful experience. Was told it would be 15 minutes for my food. After 40 minutes I was told it would be another 45 minutes."
• "This place is so bad it takes ages for your food to get to you."
• "We ordered our meal at 6.30pm for delivery. At 8pm, 1.5 hours after ordering I had a notification to say my order had been cancelled."
• "Horrendous service , waited 50 minutes inside the store for food was no updates or staff telling you before you order how long the wait would be."