McDonald's Reviews Summary

Order Accuracy

Pros:

• "Did the drive-through and was very impressed at the order board, which shows all our orders as well as the total cost."
• "Food cooked very quickly. Very tasty too best McDonald's I've ever had."

Cons:

• "Many times we've had the wrong order or we're missing items, the chips are usually very short, or just not filled properly."
• "I've ordered ubereats multiple times and they have not once got the order right! I then have to go through a whole process to get a refund from them."
• "Rude staff and completely messed up my order I'm so disappointed."
• "Went through the drive through, ordered 1 bag of mozzarella sticks. Charged for 3 bags, only received 1."
• "our drive through order was wrong and the food was luke warm."
• "I have been multiple times in the past couple months and each time there is something wrong with the order."
• "Most time my order is wrong or missing items."

Customer Service

Pros:

• "The service was very prompt."
• "Blistering heat today, but cool inside. One staff member in particular was an absolute star. Young Leo. Nothing was too much trouble."
• "The staff here are amazing. There was always someone cleaning and always with a smile."
• "A perfectly average McDonald's on a main road. Made above average by some excellent customer service."
• "Nice friendly place... one of the members of staff came and gave my sons a balloon each."
• "The restaurant was clean and tidy and staff were friendly."
• "The staff were polite."

Cons:

• "Staff are more concerned about chatting and talking to each other than giving the customer any interaction."
• "The lady who delivered my meal threw the fries on the counter and picked them up with her bare hands for packaging."
• "Ridiculous, to start you state your a 24Hr establishment but you close by 2300Hrs now the audacity of staff placing cones out to shut off the drive through and locking main doors."
• "I've complained in person and only had abuse and no apology."
• "Would appear to be a place for the staff to socialise, rather than accept it is a business."
• "Unbelievable the staff are rude and it's always cold or wrong when you go through the drive through."
• "The girl serving me was rude."

Food Quality

Pros:

• "One of the best meals' I've had at McDonalds."
• "The food is exactly what you would expect, not had a bad experience yet."
• "This is probably one of the BEST McDonald's I have ever had! The big tasty with bacon was absolutely fantastic!"
• "I tried the classic signature burger for the first time and I must say I'm very impressed, not only did it look like they do on the advertising posters, but it tasted great too."
• "Food was very good, as usual."
• "The food was good."
• "Food is great, you get what you pay for, the service is brilliant."

Cons:

• "They serve constant cold food and very low standards."
• "The food is always cold."
• "Big Mac was sloppy and cold, Chips were freezing cold!"
• "Food was great but a 30min wait at drive thru and being asked to move to the third window and no one came."
• "The food was never great at this branch of McDonalds anyway, they ignored requests for no pickles, and half of the time I’d be missing items from my order."
• "The chips were stale, and the burger is allover the place."
• "Got my food which was cold and dry."

Cleanliness

Pros:

• "Spotlessly clean and Covid safe with excellent social distancing and safety measures in place."
• "Typical McDonald's, clean and tidy."
• "The toilet facilities were most excellent."
• "The restaurant was clean and tidy and staff were friendly."
• "Very clean.. Staff are always making sure that the tables and floor are kept clean."
• "The place including the toilets was spotless."
• "Brilliant, visited at 7am and staff happy and friendly, there was a young lady disinfecting everything that didn't move, even the bin cupboard, brilliant, felt that restaurant clean and safe."

Cons:

• "The toilets are often heavily soiled."
• "Worst McDonalds Restaurant I have ever visited. Outside bins were overflowing with rubbish and it was the same inside."
• "Unsatisfactory food waste all over kitchen floor, staff unkempt."
• "Filthy. Almost every table covered in waste, floors sticky and littered with food."
• "The floor in the toilets had not been cleaned for a long time, I would say. And the floor in the restaurant was none too clean, either."
• "No visible cleaning between customers, and the table numbers not collected once food delivered."
• "Considering they have just had a refurb the place was an absoloute mess in service and cleanliness with tables full of litter whilst 2 'cleaners' stood chatting."

Facilities & Services

Pros:

• "Ipads available for the kids and free fast charging for your phone."
• "Great stop-off point for trips between London and the South West."
• "A welcome stop half way between my home and a regular destination."
• "Use the touchscreens - its faster."
• "Quick table service, happy polite staff."
• "Its mcdonalds, its really fast service and the staff are nice."
• "Food came quickly despite being very busy."

Cons:

• "Worst Macdonalds ever! Kiosks all not working and only 1 till open with queue going out the door."
• "Queue for drive through was out onto main road and around 2 roundabouts."
• "Slow service most of the time though and this applies to manic and quiet times."
• "This McDonald’s is NEVER open 24 hours. It is very rarely open past 21:00."
• "Honestly, this place has gone down hill since the refurbishment."
• "Parking was a bit tight."
• "The serving area is a small window that looks like it came out of a Chinese fast food shop."