KFC Hereford - Stonebow Road Reviews Summary

Customer Service

Pros:

• "Great service. Great food."
• "Only one person serving restaurant counter - working flat out - kept his cool however."
• "Morgan was a very good worker. 10/10 service."
• "I would like to thank Niall for her amazing customer service."

Cons:

• "Also none of the staff look happy and management seems very poor."
• "Worst customer service ever. The front workers, the ones that are taking/handling the orders are ignoring the customers."
• "Staff rude, service incredibly slow, filthy inside and out."
• "Unfortunately some of the staff let this place down with their aggressive manner and lack of common courtesy."
• "The wait for food took ages."
• "shockingly slow service, you enter and order and given a number. You then wait 10 minutes for your food."
• "I'm the older type and found the 20 questions too much when I only wanted the standard order."

Cleanliness

Pros:

• "Floor was clean and tables."
• "The place is clean which is nice."
• "Clean, but very busy so very noisy."

Cons:

• "The cleaner cleaned the same table 3 times in 5 minutes on her slow walk around and no one had even used it."
• "The tables most of the time are filthy."
• "The main issue was the condition of the seats, tables and floor. Our seats we greasy and dirty and the table hadn't seen a wipe over for quite a while. The floor under and around our table was sticky and littered with food debris."
• "Tables not cleared toilets not cleaned sticky floors."
• "Absolutely revolting. Containers of food spilled on the serving surface, with no-one clearing it up or even caring. Every table littered with food scraps. Absolutely filthy floor."
• "There were trays and food from previous diners left on tables."
• "Absolutely filthy tables not cleared bins overflowing and ladies loos absolutely disgusting."

Food Quality

Pros:

• "One of the best KFC's I've been to for a long time... the food was cooked perfectly and it was hot."
• "A long time since I've had a KFC but took home 10 piece bargain bucket and coleslaw. It was delicious."
• "The food is good though, the popcorn chicken, the zinger burger, the pulled chicken yes all good."
• "Chicken pieces are well cooked, very juicy."
• "Food was hot and tasty and I was able to go up and get the girls icecreams after we ate our finger lickin' chicken so it didn't melt."
• "Love a KFC, especially when it all has just been cooked and it hasn't been sat around...👍."
• "Food good when it eventually arrived."

Cons:

• "The chicken smelled like it has been in the freezer for ages 🤮🤮🤮."
• "Stopped off for lunch, very disappointed in the meal, paid £24.00 for 3 big daddy's, had burnt horrible looking chips, worst I've ever seen and tasted, burger itself was ok ish, wouldn't have it again, really felt a waste of money."
• "The food was OK, the fries had clearly been hanging around a while."
• "Disappointment at home: food was over salted, water did not help. Uneatable"
• "Food was cold, chicken was chewy and burnt, looked to of been under a heat lamp for hours."
• "Absolutely disgusting, the food was overcooked and cold."
• "FOOD THAT WE PURCHASED CAUSED FOOD POISONING, family member has been throwing up all night continuously, the food didn’t smell right the wrapping was awful, staff was slow, uneducated on the till couldn’t figure out the change, very angry."

Order Accuracy

Pros:

• "Went there on the Saturday two weeks back... got wrong order but more than what I paid for."
• "Ordered through the app with no issues (saving £8 because I'm cheap) and they got it together pretty quickly in all honesty."

Cons:

• "Speak to the manager and just get 'what do you expect from me? I’m by myself'. I expect customer service and standards representative of a top fast food brand."
• "When ordering get them to repeat what you have ordered twice because we ordered 3 meals to takeaway and when it came and we got outside we only got 2 meals after waiting 25 minutes."
• "Gave our order to someone else. Then had to wait an additional 10 minutes for it to all be sorted out."
• "Dont think I will be going there again unless I get a refund or an apology from themselves!!!"
• "Can't even get an order right large popcorn chicken left out twice in a row won't be back and if they've got any customers left I advise them to check their food before they leave."
• "Disappointed when you get your order then travel home sit down at the table and find out that you’re missing a person's food."
• "Every single time we visit something is wrong, dips and extras added onto meals are missing and the food has clearly been sitting for a while."

Management and Staffing

Pros:

• "The staff apologised and gave us extra fries and popcorn."
• "Bright bubbly staff. Nice seating and environment."
• "Service has really improved at this KFC lately."

Cons:

• "How can an international brand as strong as KFC allow a franchise to be run this way? It's a complete embarrassment."
• "Definitely in need of some new management."
• "Even a fast food company should not promote such an unprofessional person to a management position."
• "Food is typical of but the quality is poor in Hereford with staff that are rude and overworked, management are always seen hovering around not doing a lot, it's a store in desperate need of some tlc by KFC, clearly a poorly run franchise."
• "The others just stand around chatting."
• "Usually a franchise means that wherever you go you'll get the same product, but unfortunately you can't account for the standard of staffing in each location."
• "I am both saddened and shocked by the level of ‘customer service’ displayed in this restaurant."

Delivery Service

Pros:

• "No pros were mentioned regarding delivery service."

Cons:

• "Absolutely appalling!!!! Ordered through deliveroo and completely messed up our order, then I spent over an hour continuously calling the store to try and amend any errors but the calls started to get declined from there end!"
• "Still sat here at 23:20 with no food, KFC is now shut. Anytime I attempted to contact the store via telephone, there was no answer."
• "Slow service, with lots of delivery pick-ups which do not appear on the order queue."
• "The wait was soooo long due to the uber eats orders, should put more effort into customers who actually come in to order."
• "Absolutely disgusting, the food was overcooked and cold."
• "Disgusted by the quality of food and availability, there was hair in the food, no salt was given, no sauces that were included were given, mostly cold."
• "FOOD THAT WE PURCHASED CAUSED FOOD POISONING, family member has been throwing up all night continuously, the food didn’t smell right the wrapping was awful, staff was slow, uneducated on the till couldn’t figure out the change, very angry."