KFC Swansea - Upper Forest Way Reviews Summary

Food Quality

Pros:

• "The food here is beautiful; the chicken is cooked very tenderly to my surprise seeing as it is a fast good restaurant."
• "Chicken is always good."
• "The food is extremely tasty 😋 and the staff are always pleasant and very helpful. 😀."
• "Food was superb as it always is."
• "Food has always been fine here. Staff are helpful and friendly. Loads of parking."
• "Amazing taste. Great service. The chicken pieces were of a good size."
• "The chicken is juicy and salty, the chips are better than Mcdonald's, the sides are usually delicious, and the drinks are always cold and full of ice, which I love."

Cons:

• "The port Talbot one is generally dirty and the food is dry, cold, and small in portion size."
• "Very poor, chicken was gray cold greasy and under cooked."
• "Probably the worst KFC I've ever had, needed to use napkins as oil absorbant matting to soak up the fat."
• "Chicken pieces were the dryest weve ever had tasted like they had been rewarmed."
• "Gravys all split in bag and like water, cold chips, no bottles of coke in restaurant,2 boney chicken breasts and 4 legs, dry hot wings, fillets were OK."
• "Ordered six pieces of chicken that was small and bony and fries where dark and over cooked and inedable thrown away."
• "On the whole, the chicken here leans toward wet, rather than crispy. It feels like it's been hot held for too long in a steam cupboard."

Service

Pros:

• "The staff are always pleasant and very helpful. 😀."
• "The place is clean always, the staff smile and joke, they serve the food fast, and are helpful."
• "Staff were efficient and pleasant."
• "Staff here are always friendly and the drive-thru usually moves pretty quickly."
• "Staff are kind and helpful, always singing and dancing which makes it fun."
• "Probably the best kfc locally. Food is almost always ready by the time I reach the window and staff are always extremely polite."
• "Freshly cooked food and the staff where friendly especially the girl working on the first window she even remembered to ask me what sauce I would like with my boneless banquet meal."

Cons:

• "Absolutely disgusting service or lack of it."
• "Useless staff. Ordered at the drive thru, got home to find out they had got the order wrong after repeating the order back to me."
• "Appalling service and not very nice staff."
• "The woman who was refunding me was extremely rude she didn’t apologise she didn’t even look at me."
• "Manager and Chef should sack immediately."
• "Appalling service and disgusting food!!! My drive-thru order was wrong so I took it back for it to be rectified but the lady that served me was disgustingly rude."
• "Staff are completely incompetent."

Cleanliness

Pros:

• "The place is clean always, the staff smile and joke, they serve the food fast, and are helpful."
• "Food has always been fine here. Staff are helpful and friendly. Loads of parking."
• "Since the refit and the new staff, this is a great experience. The place is clean always, the staff smile and joke, they serve the food fast, and are helpful."

Cons:

• "Sat in the car park in my car facing one of the bins. Joined by at least 7 rats of various sizes running about like it was their summer holiday."
• "Rats ruining all over the bins and car park."
• "This place is dirty and grubby. There's rubbish on the floor, the glass door is covered in greasy hand prints you can barely see through the glass."
• "Bathroom floor covered in vomit and toilet blocked!"
• "The car park is always an absolute bombsite even though the staff can be be seen outside cleaning, very regularly."
• "Dirty tables, disgusting food, greasy and stank of dirty fat."
• "The handsanitising stations had no hand sanitizer, it was dirty and water all over the window sill and floor."

Order Accuracy

Pros:

• "Food was just what you expect from KFC."
• "The order was complete (for once) and correct."
• "Whoever is working in your kitchen today (lunchtime 16/09/22) needs promoting. Without a doubt the best KFC I've had in 15 years."

Cons:

• "Not very nice two things was missing from my order and I try phoning but response."
• "Ordered at the drive thru, got home to find out they had got the order wrong after repeating the order back to me."
• "Food nice but wasn't what I ordered. On complaining I was told I should have kept my receipt."
• "Ordered two meals asked at collecting window to make sure drove home home only to discover wrong food and had to return the order for replacements."
• "Every time I go to this particular KFC, they always get something wrong on the order."
• "Absolutely shocking service, can’t get a order right to save their lives missing more than half of my order and none of my sides."
• "Went to kfc today order was totally wrong even down to the kids drinks was wrong chips was like cardboard."