Address: 86 Fishergate, Preston, PR1 2NJ, United Kingdom
Phone: +441772202200
Rating: 4.7
based on 175 reviews.
Customer Service
Pros:
"A wonderful experience from walking through the door to leaving feeling amazing!"
"The team were both professional and personable in equal measure, which is most commendable."
"Great service, the staff are very friendly and really listen to the client, great location too."
"Everyone is friendly, helpful and polite from the moment you walk through the door."
"From the moment I step in, I am welcomed by a team of professional and friendly staff who have made every visit a memorable experience."
"You get a warm reception when you enter for your appointment and I found the whole experience pampering and relaxing."
"Cannot put it into words.. great customer service. I truly had an amazing experience at toni and guy."
Cons:
"They don’t know how to attend foreigners."
"Very disappointing."
"This is very disappointing for a famous salon😔"
"It was uneven, cut horribly and the customer service is abysmal!"
"Worst service especially the way they treat. They pull your hair very hard."
"Sometimes the staff can be a little unwelcoming on account of how busy they get."
"Raciest people."
Stylist Expertise
Pros:
"Abbey listens to what I want and she does my hair to perfection."
"Michelle has regularly cut and coloured my hair, I’m always very happy when I leave the salon."
"Melissa gave me the best cut and styling I've ever had and I'm utterly thrilled my search is over."
"Wendy knows what suits me and explains in a professional manner if she thinks a hairstyle won’t suit my hair or facial features."
"Colour by Amanda today, fantastic and professional, knows what suits and is fast."
"Ashley was very attentive, did not rush at all and made sure I was satisfied with every step of the haircut."
"Chloe is great at creating a style that suits the shape of my face and my age, and she knows exactly how I like it!"
Cons:
"The cut and blow dry was awful."
"Quite literally the worst haircut I've ever had in my life. I showed pictures of my last haircut with a fringe and the 'stylist literally cut it right back to my hairline."
"Unfortunately she cut my fringe at different lengths and then rushed me out of the shop before I could complain."
"It's a huge disappointment, there are almost only students in the salon who should only practice on dolls!"
"The cut was just awful and I was left with a ledge on one side from blunt layers!"
"No trained hair stylist in tony and guys Preston. No respect as if they are doing for free."
"How can the hairdressing industry worker let anyone walk out of the salon with hair looking such a mess?"
Salon Experience
Pros:
"The back massage chair was fab, finished too soon though, mid hair wash."
"Loved the coffee and the back massage chair."
"During the hair wash you get a nice head massage and you also get to sit on a massage chair."
"Being able to unwind and enjoy a glass of Prosecco during my appointments has become a cherished 'me time' ritual."
"You can have a beer/wine or coffee etc complimentary and they sell really good hair products."
"Love the back massage chairs and the free complementary drink."
"I just love sitting in that massage chair while my hair is being washed."
Cons:
"Save your money people 😅"
"I have done keratin treatment for my hair 1 week before... But after my first wash itself, my hair just got back to the normal frizzy hair."
"When they blow I felt like my skin got burnt."
"Will not be back and I have to spend the next couple of months hiding my hair."
"It has definitely made me consider if I want to go back again, as it's quite expensive for not being satisfied with the result."
"Great haircut but disappointing decor, very industrial and noisy...not like Islington store which is blissful and serene!"
"To top it all off I had to pay £173 for the privilege!"
Value for Money
Pros:
"One good thing that they returned 112£ what she paid for that."
"Even though my appointment was delayed with an hour, I was pleased to see they were considerate towards this."
"The systems they have put on place to reassure their clients are above and beyond."
"Front of salon staff again lovely and professional- management of covid excellent."
"The salon and staff took every precaution regarding cleanliness, safe distancing and sanitization."
"The new payment system, where they hold your details, is so much easier."
"It's the most I've ever paid for my hair cut, to be honest, but it was worth every penny."
Cons:
"They have lost their record of when my last colour test was... They offer no flexibility even though they’ve coloured my hair every 6-8 weeks."
"The other staff appeared to be sniggering as I reluctantly paid the £57!"
"I think I will stay away from Tony & Guy salon!"
"Having just had a call from them refusing to do my hair for my sister’s wedding in 2 weeks I’m changing this review."
"This has to be the worst salon, because this was no mistake, the damage was visible to see BEFORE I came here, she knew what she was doing, to carry out harsh chemical treatments on already damaged hair is unacceptable."
"My daughters and I have been your clients since 2014, and one of your employees lied to me and took an amount that was not required."
"I came to tony and guy for my birthday and it was amazing grace did my hair and she gave me curtain bangs with layers the staff was friendly and offered us drinks it was a good experience but when I got home I noticed that one bang was longer than other."