Bella Italia - Blackpool Victoria Street Reviews Summary

Food Quality

Pros:

• "The Chicken was done perfectly as was the Polenta it rested on, the desert was stunning."
• "Absolutely stunning food."
• "Every single course, was amazing-full of flavour, piping hot, fresh."
• "Food was very tasty, all sea food dishes where fantastic."
• "Had 2 pizzas, spicy sausage pasta and calzone. All were excellent quality, done in reasonable time."
• "The ‘Pollo Alla Crema’ dish is to die for - 10/10."
• "The food was was delicious."

Cons:

• "Pasta with mushroom was way undercooked and not many mushrooms."
• "The pizza dough was undercooked and the bruschetta was unbelievably tasteless, no seasoning or olive oil it seemed."
• "The pasta barely had any taste and the bacon was too salty."
• "Food let the place down really no taste in the pastas whatsoever very bland wet and too oily."
• "Pizza like a piece of cardboard very thin little to almost no topping on it."
• "Food was bland and waited at the kitchen window for ages."
• "All the food barring the risotto was great. Unfortunately, it was standard rice and lacked great flavours."

Service

Pros:

• "During a weekend stay my family and I all had a nice meal on Saturday evening at Bella Italia. Pleased we had also booked a table as it was rather busy."
• "The waitress was amazing with helping us with the menu & recommendations."
• "Waited on by Daniel, a very friendly & helpful staff member who took our order."
• "The waitress was absolutely charming and had a wonderful way with our son who can be quite challenging."
• "Service was good and the staff very friendly."
• "Really great ate here on a busy Sunday night table of four adults and three children service was great even though they were short staffed really nice food."
• "Staff were friendly and helpful."

Cons:

• "However service was slower than I would’ve expected."
• "To top it all off, the place was not overly clean either."
• "Poor service. The staff inattentive preferring to chat amongst themselves rather than serve customers."
• "Service was terrible and slow, second drink we ordered never turned up."
• "The whole time we were there we were rushed and they kept saying we had to leave very soon."
• "Service was slow and restaurant wasn't busy."
• "The service was terrible, 1 lady doing the restaurant by herself and it was busy."

Cleanliness

Pros:

• "Clean and nice interior."

Cons:

• "Fantastic food but it looks tired and not too clean."
• "Some chairs looked extremely dirty."
• "Even after they knew there was human feces on the bathroom floor they still watched as others went upstairs to use the facilities."
• "Staff very friendly, good satisfactory food but the cleanliness of the place wasn’t the best."

Price

Pros:

• "It has decent prices and space."
• "Groupon gave us 3 course meal for 2 for only £20 and their menu for that had a nice variety."
• "We had 2 main meals, which may I add were huge portions, and 2 drinks for less than £20!"

Cons:

• "Expensive... 2 coffees.. 1 starter.. and 1 main £35."
• "Drinks are expensive."
• "It’s massively expensive for just ok, bland food."
• "Too expensive for the quality you get."
• "Extortionately priced and very poor kids menu."

Accessibility

Pros:

• "Very good location."

Cons:

• "The only downside is a lack of disabled toilet facilities on the ground floor."
• "3 flights of stairs to reach toilets."
• "Very disappointing that a restaurant chain like Bella Italia did not provide disabled toilet facilities."

Atmosphere

Pros:

• "The whole buzz, ambience was great."
• "Lovely interior, spacious shop and relaxing atmosphere."
• "Such an amazing experience tonight with a great atmosphere!!"
• "Love the atmosphere in the store."
• "We enjoyed the atmosphere."

Cons:

• "It was super busy meaning it was really loud."
• "The place was busy and it felt as if they were trying to cram people in."
• "Busy night although we booked we had to wait for table outside in cold."

Management

Pros:

• "It is amazing what a difference a good management team can provide."
• "The manager Stephen that has been on the last two nights is amazing."

Cons:

• "Arrived on time to be told our table had been taken as a party of 6 had turned up earlier so would be available 'soon'."
• "The manager was extremely aggressive and told him as he had ordered food he was to pay before he left."