Ottoman Reviews Summary

Food Quality

Pros:

• "The food was also very fresh and high quality (not to mention everything was good value imo) with authentic homemade Turkish chilli and garlic sauces."
• "Perfectly cooked meat, fresh salad and the best sides ever."
• "The food is always freshly prepared and tastes amazing! The lamb is exquisite, tender and flavoursome."
• "The chicken doner was made with fresh, juicy chicken that was cooked to perfection."
• "Delicious traditional kebabs, fresh meat and good ingredients."
• "The food was so good, all the menus we order was served with the taste and quality more than our expectations."
• "Everything we ate was delicious!"

Cons:

• "I submitted an order through Uber Eats, and it was the worst food I have ever had delivered."
• "Woke up middle of the night with the runs and stomach cramps."
• "A hair was embedded in my kebab."
• "It was extraordinarily expensive for very little meat, the bulk of my plate was rice or salad."
• "The doner meat was the worst thing I have ever eaten. It tasted spoiled and was undercooked."
• "Everything tasted dry and microwaved."
• "The food quality was very very bad. Everything tasted old. The meat was very low quality. Very chewy and not fresh."

Service

Pros:

• "Great service, very reasonably priced, will definitely return."
• "Friendly genuine people who helped us."
• "Service here is really friendly."
• "The service was great such friendly and attentive staff!"
• "Waiter was very attentive!"
• "The staff are always so friendly and go above and beyond to serve!"
• "Fantastic, friendly customer service."

Cons:

• "Attitude is not great either."
• "Awful customer service."
• "Service was slow. Cramped space."
• "The waiting staff could have been more attentive."
• "The waiter was quite rude and wanted us to leave even when we hadn't finished our food."
• "Customer service was terrible, so rude stuff."
• "Quite an unpleasant service."

Value for Money

Pros:

• "Ingredients are always fresh and the quality of food and presentation makes this a great value place to either have lunch or dinner."
• "The food is such good value and tastes amazing."
• "Good value for money, classic before or after a Fulham game at Craven Cottage."
• "The prices are reasonable and I’m a very happy customer."
• "Very reasonable for the quality and quantity."
• "Prices are very reasonable for the area that is in."
• "Also amazing value for what you get."

Cons:

• "The prices are over the top for the product."
• "This place is not worth for value. DO NOT GO!!!"
• "It is too expensive considering the portions are small."
• "A recent spike in prices means that it's not as good value as it used to be."
• "They robbed me for £30, got a mini mix grill 16 (don’t know how on earth it’s that much tiny portions) then I was charged £14 for a portion of grilled wings."
• "Way too expensive for portion and food that will leave you on toilet."
• "When I went to pay for my meal at the counter, the waiter said my bill was £117, some £50 more than what I expected to pay."

Hygiene

Pros:

• "The restaurant was clean, the atmosphere was a delight."
• "Also it has a 5/5 food hygiene rating which I believe all food establishments should have."
• "So clean fresh attention to details."

Cons:

• "Immediate red flag- end of the night, the man was trying to give away HALF RAW chicken from whatever he couldn’t sell for that day."
• "Some fries were served raw inside and that was really bad."
• "Watching the chaps at the front touching raw chicken then touching bread before serving it without washing their hands first."
• "Salad came out with midgets flying around it chicken was okay houmus don’t know if was gone off or salad as my husband was on toilet all night and this morning."
• "Place is cramped and dirty."