Aksular Restaurant Reviews Summary

Food Quality

Pros:

• "Delicious food in pure Turkish flavour, yummy."
• "The food is excellent and not expensive."
• "Food is very well cooked."
• "Absolutely fabulous lamb kebab, not a single scrap of fat or gristle."
• "The food is always very well prepared and presented."
• "Some of the best turkish food around."
• "Food tastes good and was reasonably priced."

Cons:

• "Been going here for years but will never return. Chicken tasted like rubber."
• "All the food I had were full of Asian spices which don’t suit to TURKISH food"
• "Unfortunately it wasn't very hot and was very oilly."
• "Meat became gristly, you could taste that they were using was much lower quality ingredients."
• "The food was just awful meat tasted awful and I ended up throwing it out."
• "The food was bland and tasteless."
• "Everything was really nice except the Adana kebab which I found a bit too dry with 2-3 bits of gristle inside."

Service

Pros:

• "The staff were great, attentive and very helpful."
• "Lovely atmosphere and decor, senior members of staff were extremely helpful."
• "The staff are friendly and helpful and happily pandered to the children's every request."
• "The staff were very courteous and helped me with picking meals from the menu."
• "Staff pleasant and helpful."
• "Service was excellent."
• "The staff are so nice and friendly! We love that place (Alecia and Daniel)."

Cons:

• "We were made to wait outside (holding baby) for 15 mins past the booking time."
• "Unfortunately, the wait staff got more than one order incorrect which was hugely disappointing."
• "Terrible customer service, the worst I have ever seen."
• "Staff seemed friendly but a little overworked so service wasn’t the most attentive I’ve ever had."
• "The chef in charge is rude and abrupt, has no customer service skills."
• "None of the staff were helpful on this occasion and I would most definitely not be going to this restaurant again."
• "Staff are oblivious to the concept of good customer service."

Atmosphere

Pros:

• "The family choices were a great experience and great value, highly recommended."
• "Lovely atmosphere and decor, senior members of staff were extremely helpful."
• "There was a nice atmosphere for a Sunday afternoon."
• "Nice place, not crowded at our time of visiting."
• "Very nice carming atmosphere"
• "Environment was really cozy and neat."
• "Very child friendly perfect for families."

Cons:

• "It used to feel more cosy, you would get more attention from the attendants, now it feels more commercial."
• "Tables a bit cramped and to close to each other."
• "Once inside the place was rammed and so noisy that you had to shout across your own table to be heard."
• "The only real downside is that it’s quite noisy in the place, especially when it’s busy."
• "One criticism is that the tables are positioned very closely together."
• "Too noisy since the new decor was done."
• "We were sat directly next to two separate tables with at least 8-10 people on the tables, and mixing and socialising with others."

Value

Pros:

• "The food is excellent and not expensive."
• "All this at under a tenner a head (excluding any alcoholic drinks) makes eating out a joy."
• "The food is amazing. Big portions, honest affordable prices."
• "The food is very reasonably priced, starters and tea/baklava come for free, and a substantial meal for two is often £20 or less including drinks."
• "If your looking for a cheap and healthier alternative to something like McDonald's, KFC etc then this is it."
• "Food tastes good and was reasonably priced."
• "Quick service and value for money."

Cons:

• "£5.50 for plain pasta kids menu expensive."
• "Post pandemic their prices went up by 15 percent."
• "Portion sizes quite small in comparison to takeaways we normally get."
• "Absolutely shocking to say the least, food portion was very small not enough for my 4 year old son, although ordered large portion."
• "Looks delicious but a bit too expensive, would recommend with caution."
• "The menu had a lack of gluten and soya free options."
• "My only bugbears with the place are the decline in portion size and the inconsistent freshness of salad provided."

Facilities

Pros:

• "The place is always spotlessly clean, including the hotel standard toilets."
• "Place looked very clean."
• "First, the service, even in these difficult Covid times, is quick and friendly."